Senior Analyst

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That’s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Your Role

- Enter and manage customer orders and quotes in ERP and CRM systems for North America, following established procedures.
- Respond to customer inquiries with professionalism to support order accuracy and timely resolution.
- Ensure seamless and accurate processing within the order-to-cash cycle to maintain reliability.
- Support team productivity reporting by collecting and analyzing relevant metrics.
- Perform quality checks on high-value orders prior to release to uphold service standards.
- Contribute to overall team efficiency and quality, reinforcing the high standards our customers depend on
- Responsible for resolving service complaints from both internal/external customers while adhering to our company’s return policy.
- Should investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests, and returns ensuring each transaction is processed within company’s guidelines, values, and customer specifications.
- Handle inbound and outbound calls from both internal and external customers and partners, providing timely, accurate, and professional assistance with service complaints, returns, order issues, shipments, invoices, and related inquiries.

Who You Are

- You have secondary education or equivalent, with relevant on-the-job experience in order processing, customer service, or a related operations function.
- You bring working knowledge of ERP SAP/Oracle/PRD and customer relationship management platforms, and you are comfortable navigating these tools to enter and manage orders/quotes accurately and also handle Service complaints requests.
- You have a solid understanding of the order-to-cash cycle and can apply this knowledge to handle process related queries.
- You communicate clearly and professionally in written English, enabling you to respond effectively to queries from customers and internal teams.
- You are detail-oriented and consistent, with a track record of maintaining accuracy and productivity in a high-volume, process-driven environment.
- You are flexible and willing to work night shifts to support North America business hours.
- You are a collaborative team member who is open to taking on additional responsibilities and supporting continuous improvement within the team.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging those impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!