IT Business Partner (Business Systems & Operations)

At Geely, our story began in 1986 with a simple but powerful idea, an idea that has driven us to become one of the world’s most forward-thinking automotive groups. For nearly three decades, we’ve been redefining mobility through our iconic global brands, including Geely Auto, Volvo Cars, Polestar, Lotus, Zeekr, Lynk & Co, the London Electric Vehicle Company, Farizon, and more.Following the successful establishment of Geely Auto UK, we are now creating a dedicated National Sales Company in Ireland as part of Geely's continued European expansion.We're looking for ambitious automotive professionals who want the rare opportunity to build a new national business from the ground up, backed by one of the world's leading automotive technology groups.Few careers offer the opportunity to build a national automotive business, shape a brand and influence its future from day one. This is one of them.Exciting products are just the beginning. You'll play a key part in the business that brings them to Ireland.Job purpose:As Geely Auto Ireland Sales establishes its presence, we are seeking a hands-on, business-oriented IT Specialist to join our team in Dublin.Reporting directly to the UK-based Head of IT & Shared Services, you will serve as the primary on-the-ground IT champion for Geely Ireland. Your core mission is twofold: providing 1st-line IT workplace support for local staff, and leading the local rollout, user training, and ongoing support for key business systems—including the Geely Dealer Management System (GDMS) and local CRM platforms.Main responsibilities:Business Systems Rollout, Training & Support (Primary Focus)GDMS Management: Support the deployment and daily operations of the Global Dealer Management System (GDMS) for the Irish market. Assist local teams and dealers with whole vehicle ordering, warranty claims processing, technical support logging, and spare parts procurement workflows.CRM System Administration: Administer and maintain the local CRM system (customer leads, dealer sales funnels, and marketing automation). Work with local business teams to ensure high data quality and system adoption.User Enablement & Training: Deliver hands-on system training, onboarding, and documentation for local employees and Irish dealer network users.UAT & Issue Escalation: Coordinate User Acceptance Testing (UAT) for local system updates, acting as the bridge between local business users, the UK IT team, and central system developers.Local Workplace & 1st Line IT SupportProvide 1st-line IT Helpdesk support for Geely Ireland staff, resolving daily hardware, software, and access issues (Windows/Mac, Microsoft 365, Teams).Handle local IT onboarding/offboarding, laptop provisioning, and office technology equipment (printers, meeting rooms, local connectivity).Note: Infrastructure, cloud, and core networks are managed centrally by the UK IT Shared Services team.Local Workplace & 1st Line IT SupportProvide 1st-line IT Helpdesk support for Geely Ireland staff, resolving daily hardware, software, and access issues (Windows/Mac, Microsoft 365, Teams).Handle local IT onboarding/offboarding, laptop provisioning, and office technology equipment (printers, meeting rooms, local connectivity).Note: Infrastructure, cloud, and core networks are managed centrally by the UK IT Shared Services team.Education, Skills and Personal characteristics required:• Education: Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).• Experience: 3–5 years of experience in business systems support, application administration, or IT operations (experience within the automotive industry, dealership networks, or B2B sales systems is a distinct advantage).• Core Competencies:• Hands-on experience with Dealer Management Systems (DMS), Enterprise CRM (e.g., Salesforce, Microsoft Dynamics), or ERP/order-management modules (Order Processing, Warranty Claims, Spare Parts Procurement).• Proven capability in delivering user training, writing simple user guides, and driving system adoption.• Solid 1st-line hardware and workplace support skills (Microsoft 365, Entra ID, Windows OS).• Mindset & Compliance:• Highly organized with strong communication skills; comfortable taking operational direction from the UK IT leadership while supporting local Irish commercial goals.What can we offer you beyond the salary:Opportunity to play a key role in the launch and development of a new automotive brand in Ireland.Collaborative and entrepreneurial working environment.Exposure to regional and international projects and teams.Career development opportunities within a rapidly growing international automotive business.Competitive salary and benefits package.We are an equal opportunities employer:At Geely Auto UK, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application.