Branch Service Officer (Outsourcing)

Company: 3801 UOB Vietnam

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

About the Department

Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.

1.      Branch daily support: Non-cash services

- Greeter:

- Greet customer when coming to branch.

- Contact relationship manager to inform about the meeting.

- Provide parking tickets to customers.

- Record tracking file daily.

- Safe deposit box:

- Welcome and advise customer to fulfill access slip when visiting SDB.

- Record all SDB transactions (open/ close/ visit) in Excel file at the end of day.

- Others:

- Receive docs (TT/ LC) from customers and handover to Trade window team to scan EWF.

2.      Admin supports:

- Attach Branch Service member to perform scanning and archiving documents from EWF system.
- Filing original document and assist to order Crowns service.
- Assist to manage incoming and outcoming mails.
- Support Fedex/DHL service.
- Support in running Bank statement when volume increase.
- Assist in monitoring stationeries, supplies, and prepare monthly order/ payment.
- Collect authorized signatures and stamps for contract/ bank statement/ confirmation letter.
- Receive and distribute internal letters / customers' requests via courier.
- Copy documents.

3.      Others delegated tasks will be communicated by management if there are changes and updates.

Job Requirements

- Degree/ Diploma in Banking major.
- Possess a positive mindset with a CAN-DO attitude and passion to deliver quality customer service
- Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette
- Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
- Team player, problem-solving skills, and well time management
- Resourceful, proactive, results-driven, attention to details, and able to multitask
- Proficient in PC skills including MS Office applications
- Fluently (written and spoken) in English

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Additional Requirements

University-Bachelor - Finance

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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