Group Marketing Hub Product Owner

Hey there!

We're Fortuna Entertainment Group, and we’re excited to share why we’re a team worth joining.

Who We Are?

Founded in 1990, FEG is an international betting and gaming group bringing sports betting and entertainment to millions of customers across European markets. Behind every customer experience are teams connecting technology, data and ideas to keep moving our business forward.

Why Join Us?

Great CRM experiences start with reliable data and a platform that people know how to use.

That’s where you come in. As our Marketing Hub Product Owner , you’ll take ownership of the platform within our Marketing Hub, connecting CRM, Marketing

Operations, Insights, BI and Tech. You’ll make sure the data we bring into Bloomreach is dependable, documented and ready to support meaningful customer interactions.

You’ll have room to shape how the platform works, how teams use it and how new requirements become practical improvements.

What Will You Be Doing?

- Own Bloomreach and its development: Be the go-to person for platform configuration, data requirements and ways of working. Coordinate priorities and improvements with other Product Owners and relevant teams.

- Make marketing data usable: Own the quality, consistency and usability of data flowing into Bloomreach and connected Marketing Hub tools, working with BI and Tech on requirements and delivery.

- Set clear standards: Define naming conventions and maintain documentation for attributes, events, metrics and data structures, so teams understand what’s available and how to use it.

- Shape how teams use the platform: Establish clear processes for adding data, introducing changes and building CRM scenarios, translating business needs into platform and data requirements.

- Keep data available: Oversee daily data loads and real-time availability, maintain alerting and coordinate the resolution of issues with the teams responsible.

- Connect people and systems: Work across CRM, Marketing Operations, Insights, BI and Tech to clarify requirements, communicate changes and resolve dependencies.

- Support responsible customer communication: Own the underlying data structures and technical setup for consents, contact frequency and mandatory segmentation, following rules defined by CRM, Legal and Compliance.

- Improve how we work: Identify opportunities to automate recurring tasks, simplify configuration and help teams make fuller use of the Marketing Hub.

What Are We Looking For?

- Experience owning or managing a CRM, customer engagement or marketing automation platform, ideally Bloomreach.

- A solid understanding of customer data, including attributes, events, segmentation and how data moves between systems.

- The ability to translate business needs into clear requirements, platform configurations and documented processes.

- Confidence coordinating stakeholders across marketing, data and technology teams, including clarifying priorities and following issues through to resolution.

- A structured approach to data quality, documentation and troubleshooting, combined with a practical mindset.

- An understanding of how data and platform capabilities support automated customer journeys and CRM scenarios.

- English you’re comfortable using in an international environment.

What Would Give You an Extra Edge?

- Hands-on experience with Bloomreach Engagement, including data configuration, scenarios, imports or integrations.

- Familiarity with data warehouses, APIs and real-time data flows.

- Experience with data governance, consent management or marketing technology operations.

- Previous experience in a Product Owner, CRM technology or MarTech role.

What Can You Look Forward To?

- Ownership of a platform that plays a key role in how we communicate with customers.

- The opportunity to shape standards, processes and platform improvements across markets.

- Close collaboration with colleagues across CRM, Marketing, Product, BI and Technology.

- Visible impact through better data, more reliable operations and stronger use of our marketing tools.

Ready to help us turn marketing data into better customer experiences? Let’s talk!

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