About this role
Position Overview:
As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Primary Responsibilities:
● Handle customer inquiries
● Provide information about our services
● Troubleshoot and resolve issues and concerns
● Document and update customer records based on interactions
● Develop and maintain a knowledge base of the evolving products and services
● Ensuring customer requests are handled in an appropriate and timely manner
● Provide cutting-edge service in a friendly, confident and knowledgeable manner
● Utilize various Helpware and client-based tools and applications for customer support
Qualification
● Previous experience in customer service, sales, or other related fields
● Ability to build rapport with customers
● Ability to prioritize and multitask
● Positive and professional demeanor
● Excellent written and verbal communication skills
● Golf or travel industry experience (not required)
● Logistics or transportation experience (not required)
● Ability to multitask and prioritize while remaining calm and pleasant
● Solid problem-solving skills
● Strong organizational skills
● Experience w/ consumer type apps and consumer type shopping
● Quick thinkers & able to adapt
● Courteous with customers
● Customer Service experience