Account Protection Specialist

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

This position is responsible for providing excellent service to our valued U.S. card members whose accounts have potential fraud activity.

Minimum Qualifications:

- Minimum of 2-years work experience in the BPO (Business Process Outsourcing) industry, with a passion for building customer loyalty through exceptional listening, relationship building and verbal communication
- BFSI (Banking, Financial Services and Insurance) experience is preferred but not required.
- Experience in Fraud and Disputes are preferred but not required.
- Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation.
- Must be able to demonstrate consultative experience, ability to influence, resourceful, creative problem-solver, and possess the eagerness to find customized solutions.
- Must be at least Senior High School Graduate, Bachelor’s Degree, Graduate/Undergraduate, Associate Degree Graduate/Undergraduate, Vocational Course Graduate/Undergraduate.
- Employed candidates are preferred. Open to considering unemployed candidates, provided the period of unemployment does not exceed 6 months from the target start date.

Additional Details:

- Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
- Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
- Work From Home Requirements:

Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home

- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.