Customer Success Manager

About Qevlar AIQevlar is a B2B SaaS scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence. We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.In just three years, we have:Raised a total of $44m in series-A & seed rounds from EQT Ventures, Forgepoint Capital and PartechDeployed our solution with major Enterprises such as Sodexo and GlobalConnect, and leading MSSPs like Orange CyberdefenseExpanded to the US market with a growing North American presenceEnded 2025 with a strong multi-million dollar ARR and ambitious goals for 2026We are seeking a Customer Success Manager to join our high-growth team.This is a strategic role designed for a "Technical Advocate", someone who understands the deep "pain" of the SOC team but thrives in C-level business discussions.You will manage a portfolio of accounts, guiding them through complex security transformations and ensuring they maximise ROI through our solutions.What You Will DoYou won't just manage a relationship; you will be the primary architect of trust between our autonomous SOC analysts and our customers’ security teams.Strategic Account LeadershipC-Suite and Managers Advisory: Build and maintain trusted relationships with decision makers.Retention & Growth: Own the end-to-end success lifecycle, driving Net Retention Rate and identifying expansion opportunities.Business Value Alignment: Conduct Monthly and Quarterly Business Reviews (QBRs) that bridge the gap between technical detection tuning and high-level business resilience.Onboarding & Technical AdoptionExecute our onboarding playbook to ensure global organizations are receiving value within the first weeksPartner with client engineers and analysts to streamline log ingestion, integrations, and detection tuning.Consultative Problem SolvingUse a consultative approach to identify gaps in a client’s security posture to drive deep product adoption.Act as the "Voice of the Customer" for our Product and Engineering teams to influence the roadmap.Who you areExperience: 8+ years of CSM-related experience in Cybersecurity SaaSTechnical Domain Expertise: Deep knowledge of Security Solutions and SOC workflows.Background: Former experience in SOC organisations is highly valued. You must "know the pain" of the practitioner to effectively present the solution.Communication: Exceptional ability to translate technical data into business impact for non-technical stakeholders.Fluent in French and EnglishWhy join usJoin a fast-growing AI startup revolutionising cybersecurity 🚀Make a real impact: your work directly improves security teams’ efficiencyWork with passionate people: we’re a team of passionate cybersecurity and AI expertsFlexible work environment: Remote, hybrid, or in-office, whatever works best for youCareer growth opportunities: as we scale, so do the opportunities to take on more responsibilityIf you’re excited about helping security teams adopt cutting-edge AI, we’d love to hear from you. Let’s build the future of cybersecurity together.Hiring processIntroduction CallHiring Manager InterviewCase StudyCulture fitReferencesOffer