About this role
Job Purpose
- Manage all warranty obligations under CAF maintenance and rolling stock contracts.
- Ensure timely identification, tracking, investigation, and resolution of warranty claims while protecting CAF contractual rights and maintaining fleet availability
Job Description
- Manage warranty activities for rolling stock, components, and subsystems under CAF maintenance contracts.
- Review failures and determine warranty applicability based on contractual requirements.
- Lead technical investigations and root cause analyses for warranty cases.
- Track warranty claims, corrective actions, and recoveries from suppliers and subcontractors.
- Coordinate with Maintenance, Engineering, Supply Chain, and Quality departments to ensure effective claim management.
- Monitor warranty KPIs and prepare regular management reports.
- Ensure proper documentation and evidence collection to support warranty claims.
- Participate in customer meetings regarding warranty issues and fleet performance.
- Support reliability improvement initiatives by analyzing recurring failures and warranty trends.
- Maintain compliance with contractual, quality, and safety requirements.
Education
- Bachelor’s degree in Electrical, Mechatronics, Industrial Engineering, or equivalent.
Qualifications
- Minimum 5 years of experience in railway maintenance, reliability, warranty, engineering support.
- Experience in rolling stock systems and railway maintenance (troubleshooting).
- Good understanding of contractual warranty management and claim administration.
- Knowledge of Root Cause Analysis (RCA), FMEA, and reliability methodologies.
- Experience with CMMS/EAM systems and Microsoft Office applications.
- Strong analytical, negotiation, and communication skills.
- Ability to manage multiple stakeholders and suppliers.
Communication & Working Relationships
Internally
- CAF Egypt Management
- Maintenance/Engineering Teams
- Quality & Supply Chain Teams
Externally
- Customer Representatives
- Suppliers & OEM (when required)
- External Service Providers
Competencies
Acting as a Champion for Change Acting Decisively Acting with Integrity Communicating Effectively Developing Talent Managing Performance Serving Customers Working Safely