Patient Service Representative - Urology Clinic

Find your calling at Mercy!

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details:

Patient Service Representative – Mercy Clinic Southfork Urology

Location: 12700 Southfork Rd. Saint Louis, MO 63128

Schedule:  Full-Time | Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)

Qualifications:

- Education : High school diploma or equivalent.
- Experience : Customer service experience preferred

Responsibilities:

- Greet and register patients; verify identity and manage check‑in/check‑out
- Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
- Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
- Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
- Maintain accurate registration, EHRs, and assigned work queues
- Handle patient concerns professionally and escalate as needed
- Manage daily cash drawer, accounts receivable tasks, and payment plans
- Support EPIC updates, departmental initiatives, and clinic communications
- Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
- Perform other duties as assigned

Skills, Knowledge and Abilities:

- Knowledge of medical terminology, insurance, and billing processes
- Clear and professional verbal and written communication skills
- Basic computer skills, including accurate data entry
- Strong customer service skills with a patient‑focused approach
- High attention to detail and accuracy
- Ability to maintain confidentiality and comply with privacy policies
- Adaptable, professional, and able to work well under pressure
- Effective problem‑solving and issue resolution skills

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.