Senior Manager - Agentic Partnerships and Strategy, Payments

Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.

AI is fundamentally reshaping commerce , changing how consumers discover products and services, make decisions, and ultimately transact. The Digital Labs Agentic Strategy & Partnerships team leads the strategy and execution of American Express’ key initiatives and partnerships across agentic commerce, working with key enterprise teams and leading AI platforms, payments companies, merchants, and other ecosystem players

As Senior Manager, you will play a key role in executing American Express’ agentic commerce strategy and advancing integrations with strategic partners. You will manage the day -to-day relationships with key external partners, drive cross-functional initiatives, and help translate strategic priorities into tangible outcomes. You will also support the evaluation of emerging opportunities and contribute to shaping Amex’s strategy as the agentic commerce ecosystem evolves.

This role sits at the intersection of strategy, partnerships, payments, technology, and product. The ideal candidate for this role is highly strategic and collaborative, thrives in ambiguity, builds strong relationships, and can drive complex initiatives from concept to execution.

- Exceptional interpersonal communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels and external partners
- Experience managing external partner relationships, including driving day-to-day engagement, coordinating joint initiatives, and delivering against shared objectives
- Proven ability to drive complex, cross-functional projects and workstreams and manage competing priorities
- Creative problem-solving skills, strong attention to detail, and comfort operating with imperfect information
- Strong interest in AI, emerging technologies, and digital payments, with familiarity with key players, trends, and consumer-facing products
- Thrives in a fast-paced, innovation-focused environment with a strong sense of ownership, initiative, and accountability

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.