About this role
Global Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express.
Minimum Qualifications:
- Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.
- Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.
- Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics.
- Passion for consultative support, recommending products or solutions tailored to each Card Member.
- A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.
- Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.
- A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.
Preferred Qualifications:
- Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment.
Additional Requirements:
- Flexibility to work anytime between 8:00am-12:00pm (midnight), including weekends
- Hybrid Environment - This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.
- Shift differentials for nights and weekends are provided.
- Candidates must be flexible as shifts will be provided during the training period.
- Location: 1500 NW 136th Ave, Sunrise, FL 33323
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.