Director, Credit and Collections

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here .

As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More .

ABOUT THE JOB:

The Director, Collections leads a department of approximately 100 employees across several shared service centers throughout the United States, Canada, and Pune India, with responsibility for timely recovery of outstanding receivables and improved cash flow. The role develops and implements collections strategies, manages the collections team, and collaborates with other departments to optimize collections processes.

Best-in-Class Collections:
Develop a best-in-class collections organization by optimizing use of the existing collections tool and aligning processes, training programs, and talent acquisition strategies with operational needs.
• Lead initiatives to strengthen adoption and effective use of the existing collections tool, standardize workflows, and drive continuous improvement in collections capabilities and operational efficiency.
• Partner with IT, Accounting, and process owners to maintain reliable dashboard data, consistent KPI definitions, and documented collections workflows. Establish quality checks for account notes, payment commitments, and dispute records, and maintain appropriate access controls and audit trails within the collections tool.
• Ensure compliance with relevant laws, regulations, and industry standards.
• Oversee processes to identify project ownership and contracting parties, maintain required project documentation, and track applicable preliminary notice, mechanics lien, and payment bond claim deadlines. Coordinate with Legal and external specialists to preserve payment rights and manage lien waivers and releases in accordance with applicable law and company policy.

WHAT YOU'LL BE DOING:

Collections Operations Management:
• Drive best-in-class collections performance using the existing collections tool’s dashboards and applicable KPIs to establish clear goals, monitor results, identify performance gaps, and lead corrective action. Hold teams accountable for sustained improvement in cash recovery, past-due receivables, and customer payment outcomes.
• Drive sustainable reduction in bad debt expense through early identification of at-risk accounts, proactive collections, timely dispute resolution, and effective recovery strategies. Partner with Credit, Operations, Legal, and Accounting to address root causes of losses, monitor bad debt trends, and support accurate reserve and write-off decisions in accordance with company policy and applicable accounting requirements.
• Lead daily collections execution through disciplined operating reviews, risk-based account prioritization, and timely escalation of barriers to payment. Use dashboard insights to focus team activity, coach effective collection practices, and ensure timely and efficient recovery of outstanding receivables.
• Manage complex and high-value accounts directly as needed.
• Develop and maintain relationships with key clients and stakeholders.

Strategic Collections Management:
• Translate senior leadership’s vision and business priorities into a clear collections strategy, departmental goals, and actionable operating plans. Communicate the direction across the department, align execution with cross-functional partners, and lead change across shared service centers. Monitor progress against agreed outcomes and communicate results, risks, and recommendations to senior leadership.
• Drive automation and digitalization of the collections process, collaborating closely with IT, Operations, Accounting, and other relevant departments.
• Prepare regular reports on collections performance for senior management.
• Analyze data to identify trends, risks, and opportunities.
• Provide insights and recommendations based on data analysis.
• Implement digital solutions to enhance efficiency, accuracy, and sustainability in collections operations.

Leadership Development & Succession Planning:
• Collaborate with leadership and teams across the organization to implement programs for employee retention, succession planning, and talent development.
• Foster a culture of continuous learning and growth to prepare future leaders within the Collections function.
• Recruit, train, and supervise collections staff, and develop managers and team leads across shared service centers. Establish consistent service expectations, clear ownership of cross-site handoffs, and effective collaboration across time zones to maintain continuity of collections execution.
• Conduct regular performance evaluations and provide coaching and feedback.
• Foster a positive and productive work environment.

EDUCATION AND QUALIFICATIONS:

• Bachelor’s degree in accounting or business required.
• Required: 8+ years of experience in a Collections and/or Operations leadership role. Preferred: experience in other shared service functions, construction accounting/collections, and mechanics liens.
• Demonstrated results in growing matrix-based organizations, acquisitions, and process transformation,
• Strong understanding of industry regulations, standards, and recommended practices as they pertain to our business.
• Proven organizational leadership and negotiation skills. Demonstrated experience in problem solving, creativity, strategic thinking, fostering cooperation and teamwork.
• Exceptional networking and customer service skills with both internal and external customers.
• Ability to demonstrate professional two-way communication with people at all levels of the organization and external contacts.
• Ability to effectively manage multiple, changing priorities in a fast-paced environment with tight deadlines, while maintaining attention to detail.
• Strong knowledge working with Collections platforms. SAP (Salesforce) experience preferred.

This posting is for a(n) Existing Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found  here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.