Administrative and Documentation Specialist (Loan Quality Control)

At United Built Homes (UBH) , we don’t just build houses—we help families build their future. With over 65 years of experience , we’re proud of our family-owned roots and the long-standing relationships we’ve built along the way. We’re looking for a detail-oriented and organized Quality Control Specialist to join our corporate team in Shreveport.

This role plays a critical part in ensuring accuracy, compliance, and consistency across our mortgage and closing processes, while also serving as a key administrative and operational support function.

Key Responsibilities

Quality Control & Mortgage Documentation

- Review closing and loan documents for accuracy

- Request missing documentation and follow up on corrections

- Update internal systems with requirements and monitor uploaded corrections

- Maintain ongoing communication with co-workers regarding closing documentation

Cross-Functional Backup Responsibilities

- Provide front-desk and phone coverage as primary backup

- Serve as backup support for Loan Servicing functions, including posting payments and reporting to credit bureaus

- Draft and proofread state-specific mortgage releases and related loan documents as primary Mortgage Release backup

- Assist with investor-related and loan servicing tasks as needed

- Perform additional duties and special projects as assigned

Administrative & Office Support

- Assist with incoming calls and general office coordination as needed

- Perform data entry, report generation, document preparation, and file maintenance

- Support other UBH team members with administrative tasks as needed

What We Offer

- Competitive hourly pay based on experience

- Comprehensive benefits package including:

- Medical, dental, and vision insurance

- 401(k) with company matching

- Paid vacation, sick leave, personal time, and paid holidays

- Disability and life insurance

- A supportive, team-oriented company culture

- True work/life balance

How to Apply

Visit the United Built Homes Careers Page to apply:

http://www.ubh.com/careers/

Qualifications

- Exceptional attention to detail and organizational skills

- Strong written and verbal communication skills

- Ability to work independently, prioritize tasks, and meet deadlines

- Ability to work Monday - Friday, 8:00 am - 4:45 in Shreveport, LA location

- Comfortable with data entry, spreadsheets, and document review

- College degree or some college coursework preferred but not required

- Previous experience in an administrative, construction, quality control, mortgage, or title-related role preferred

- Collections, Credit Bureau reporting, and calculating accrued interest is a plus

- Experience with Accounts Receivable and reconciling accounts is a plus