About this role
Company: TurfHub Distributing, LLC.
Job Title: Customer Service Representative Department: Sales
Reports to: Divisional Manager
Job Summary: Customer Service Representative are responsible for delivering exceptional customer service by processing orders and working collaboratively with all Purchase Green employees to successfully meet customer needs. Answers customer's artificial grass questions by phone, email, or in person.
Duties/Responsibilities:
- Provide estimates, process invoices, and accept payment from customers.
- Track leads by entering information into the customer service program and setting follow-updates.
- Calculate square footage, linear footage, area, circumference, volume, percentages, and discounts.
- Collect documentation and approve resale tax adjustments and/or contractor pricing discounts.
- Generate Bills of Lading (BOLs) and shipping documents
- Review warranty claims and procedures.
- Have knowledge of products, pricing, sales, marketing, and customer trends.
- Communicate effectively in writing and orally with customers, vendors, and employees.
- Assist with warehouse duties such as operating a forklift and carpet cutting machine and maintenance with the machinery.
- Assist with loading and unloading a truck
- Maintain a safe and clean office and warehouse environment.
- Regular on-site attendance during business hours according to the work schedule.
Responsible for additional duties and accountabilities that will be assigned as needed.
Benefits:
- Eligible for medical insurance after the completion of 30 days of employment
- Eligible for 401k after the completion of 30 days employment
- Paid Time Off
- Holiday Pay
Qualifications
Required Skills/Abilities:
- One years sales experience or comparable customer service experience.
- Strong customer service skills with a positive, friendly, and upbeat attitude.
- Interpersonal skills, conducive to team building.
- Strong computer skills, especially Word, Excel, and type 45 WPM.
- Knowledge of customer service management programs.
- Strong organizational skills and ability to prioritize tasks.
Education and Experience:
High School diploma or equivalent
Physical Requirements:
- Remaining in a stationary position, often standing or sitting for prolonged periods.
- Repeating motions that may include the wrists, hands, and/or fingers.
Work Environment:
- May occasionally work in extreme weather indoors or outdoors.
- May occasionally walk on slippery or uneven surfaces.
- Noise level in the work environment is frequently loud.