About this role
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS to get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, 401K, life, critical accident, critical illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
In this role, you will oversee all guest service aspects of the Lake House including Front Desk procedures, bar service, cleanliness of the Lake House building and ongoing projects and special events. You will also supervise the Lake House Host, ensuring satisfactory task completion and follow through. The Lake House Supervisor is responsible for the daily leadership of the Lake House building.
Essential Job Functions:
- Greet guests warmly and professionally, enhancing their experience from check-in to departure.
- Coordinate with Director of Rooms to ensure smooth operations and consistent guest satisfaction.
- Act as the main contact for guest interactions, responding promptly to requests and addressing any concerns. Escalate service recovery opportunities to the Director of Rooms when necessary.
- Coordinate with the Housekeeping Manager to ensure a high level of cleanliness in guest rooms and common spaces.
- Coordinate with the Reservations department regarding guest reservations for the Lake House property, ensuring accuracy of bookings.
- Anticipate guest needs, encourage personalized service, and maintain a high-touch, boutique experience.
Hotel Specific:
- Wage Hourly: $25.00
Physical Demands:
- Frequent walking, standing, lifting (up to 25 lbs), and bartending-related tasks.
- Indoor/outdoor work with exposure to varying seasonal conditions.
Qualifications:
Education:
- High school diploma or equivalent; hospitality coursework preferred.
Experience :
- 1+ years of hospitality or guest service experience; bar or bartending experience required; prior supervisory experience preferred.
- TIPS or Responsible Alcohol Service certification preferred; CPR/First Aid preferred.
- Additional language ability a plus.
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans