Project Manager (Customer Choice)

Project Manager (E7) – Transmission Project Management Organization (PMO) - Customer Choice

JOB SUMMA R Y

The Project Manager is responsible for leading the planning, development, execution, and closeout of Customer Choice projects. This position is accountable for managing project scope, schedule, budget, risk, stakeholder engagement, and overall project performance while ensuring successful project delivery and customer satisfaction. The Project Manager serves as the primary point of contact for customers and leads cross-functional teams to execute projects safely, efficiently, and in accordance with customer commitments and company objectives. This role involves a comprehensive approach to project management, ensuring project delivery while maintain high standards of quality and stakeholder satisfaction.

JOB REQUIREMENTS

Educational/Ce r tification R equi r ements:

Bachelor's degree in engineering or engineering technology preferred.

PE Certification a plus.

PMP or other PM Certification a plus.

Expe r ience:

T echnical Expe r ience R equi r ements:

For Customer Choice P r o j ect Mana g er Role

- F amiliarity with project management principles and techniques including the Gated Process.
- S trong T ransmission/electric utility experience preferred. Experience in Protection and Control Field Services, T ransmission Operations, T ransmission Design (Estimating, Physical, Control, Protection and Control Applications, etc.) is strongly desired.
- Ability to demonstrate knowledge of the transmission system, engineering principles, electric operating practices, construction practices, land requirements and regulations, budgeting, scheduling, and general business practices.
- Experience working directly with customers, customer representatives, or customer-facing stakeholders.
- Experience managing customer expectations, project commitments, and stakeholder communications throughout the project lifecycle
- Demonstrated ability to coordinate project activities across multiple organizations while maintaining a high level of customer satisfaction.
- S trong analytical skills to evaluate progress, identify problem areas, evaluate alternatives, and determine viable solutions.
- Experience analyzing, projecting, and controlling project costs over time.

Leade r ship Expe r ience R equi r ements:

- Demonstrated focus on Safety.
- Demonstrated experience in multiple leadership competency areas such as Business Acumen, Business Execution, Communication, Leading P eople and Organizations, Organizational Savvy, and other P ersonal Attributes of effective leaders.

Knowledge, Skills, and Abilities:

- Knowledge of the T ransmission system, Customer focused with strong interpersonal skills
- Ability to lead team efforts, identify critical paths, and resolve conflict
- Ability to build and maintain professional working relationships with internal stakeholders, external customers, customer representatives, contractors, and business partners.
- Ability to lead projects involving multiple work groups and departments
- S trong communication skills with the ability to communicate effectively at all levels, including executives, management, supervision, covered employees, contract employees, business leaders, and customers S trong presentation skills with internal and external audiences
- Ability to conduct financial analysis, manage capital budgets and provide accurate budget projections
- Excellent analytical and problem-solving skills
- Ability to develop and manage multiple project schedules, work plans, and budgets
- Experience with S T OMP, TEAMS ( T ransmission Estimating and Management S ystem), and/or P6/Primavera preferred
- Knowledge of contract administration

Behavioral A tt r ibu t es:

- Demonstrates Our Values (Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance)
- Models ethical conduct
- Exhibits strong initiative and ability to make difficult decisions
- Adaptable to internal and external demands
- Ability to develop creative solutions to solve problems and balance the needs of the Company and external public
- Demonstrates a collaborative mindset and proactively seeks opportunities to build and improve customer relationships, project execution, and stakeholder engagement.
- Ability to resolve conflict between individuals and functional areas
- Ability to cultivate a team environment for project success
- Attention to detail and following processes and procedures
- Empowered to speak up and make tough decisions with the awareness to get management involved when necessary and in a timely fashion
- Has strong ability to exercise diplomatic skills when working with customers to deliver on tight timelines, meet deadlines and be thorough enough to still produce a quality product
- Works very well with their Transmission Analyst. Cohesiveness is key as both rely on each other to be successful. Keen focus on building trust with their Transmission Analyst to represent them in their absence
- Embrace utilizing technology in their day-to-day activities and functions
- Understand that after hours response is occasionally required due to customer needs, project scheduling, storm restoration activities (DAT), and other unforeseen reasons
- Embrace being a “go-to” resource as other stakeholders lean heavily on the Project Manager for guidance and direction with Transmission processes, procedures, and work plans
- Foster an inclusive culture where employees feel valued and create an environment of trust, development, and continuous improvement

JOB RESPONSIBILITIES

- Ensure safety and quality are maintained at all times during the project life cycle
- Coordinate the design, engineering, procurement, land acquisition, and construction activities for multiple customer choice projects.
- Provide regular project updates to management, customers, customer representatives, regional leadership, and project stakeholders. Communicate proactively when issues arise that may impact project scope, schedule, budget, customer commitments, or stakeholder expectations.
- Serve as the primary customer contact throughout project execution and maintain regular communication regarding project status, risks, schedule changes, and major milestones.
- Develop and maintain strong customer relationships through proactive engagement, responsiveness, and effective issue resolution.
- Facilitate stakeholder alignment and manage customer expectations regarding scope, schedule, cost, and project outcomes.
- Identify, assess, and manage project risks with consideration for customer commitments and service requirements.
- Monitor and analyze project expenditures to provide management with projected monthly, year-end, and total project costs. Includes managing scope changes and gaining proper approval before construction.
- Identify needed tasks, milestones, and resource requirements for assigned projects. Balance cost constraints, schedules, environmental requirements, regulatory requirements, and community impacts with T ransmission system requirements in order to meet the project need date.
- Monitor and analyze progress on each project to identify and negotiate changes with internal and external parties.
- Adjusts work plans and resource requirements as changes occur. Implements the change management process effectively.
- R oute paperwork expeditiously to ensure proper budgetary approvals are obtained.
- Manage project closeout activities, including project documentation, lessons learned, financial reconciliation, customer communications, and confirmation that project and customer objectives have been achieved.

BUDG E T RESPONSIBILI T Y

Capital Budget: R esponsible for multi-million-dollar, multi- year projects.

O&M Budget: Minimal