About this role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Beth Israel Lahey Health and New England Baptist Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Our Values.
The Public Safety Officer is responsible for maintaining a safe, secure, and welcoming environment for patients, visitors, physicians, employees, and hospital property. The Public Safety Officer performs routine security patrols, responds to security and safety incidents, monitors access points and security systems, and provides assistance during emergencies. The position requires strong customer service skills, sound judgment, professionalism, and the ability to remain calm and effective in stressful situations. The Public Safety Officer works collaboratively with clinical and non-clinical departments, law enforcement, emergency responders, and other hospital personnel to support a safe patient-care environment.
Job Description:
ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):
- Maintain a highly visible security presence throughout the hospital and associated properties.
- Conduct routine interior and exterior patrols of the hospital, parking areas, buildings, grounds, and other assigned locations.
- Monitor and control access to restricted areas in accordance with hospital policies and procedures.
- Respond promptly to security, safety, emergency, and service calls.
- Respond to disruptive behavior, workplace violence, patient/visitor disturbances, suspicious activity, and other security-related incidents.
- Provide assistance with behavioral health, high-risk, or potentially combative patients in accordance with hospital policy and training.
- Assist clinical staff with the safe management of patients when security intervention is requested.
- Monitor access control systems, security alarms, surveillance systems, emergency communication systems, and other security technology.
- Conduct security checks of doors, stairwells, exits, restricted areas, and other designated locations.
- Assist with emergency preparedness activities, including fire alarms, medical emergencies, hazardous conditions, evacuations, and other emergency situations.
- Provide escorts for employees, patients, visitors, valuables, or other materials when requested and appropriate.
- Assist with traffic control, parking enforcement, crowd management, and special events.
- Identify and report safety hazards, security vulnerabilities, suspicious activity, and property damage.
- Safeguard hospital property, equipment, medications, sensitive areas, and other assets as assigned.
- Prepare accurate, timely, and thorough incident reports, activity logs, and other required documentation.
- Provide professional customer service and assistance to patients, visitors, and staff while maintaining appropriate security boundaries.
- Maintain confidentiality of patient, employee, and hospital information.
- Participate in required training, drills, exercises, and competency assessments.
- Maintain required certifications and qualifications.
- Perform other duties and responsibilities as assigned.
QUALIFICATIONS:
- High school diploma or equivalent required.
- Previous experience in security, public safety, law enforcement, military service, healthcare security, or a related field preferred.
- Hospital or healthcare security experience preferred.
- Ability to communicate effectively, professionally, and respectfully with patients, visitors, physicians, employees, and leadership.
- Demonstrated ability to exercise sound judgment and make appropriate decisions during stressful or rapidly changing situations.
- Ability to effectively de-escalate conflict and manage difficult or disruptive individuals.
- Strong observation, documentation, and problem-solving skills.
- Ability to work independently while functioning effectively as part of a team.
- Basic computer skills and ability to learn and utilize security-related technology.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- A current, valid driver’s license is required.
- Completed upon hire: AVADE Workplace Violence Prevention Levels I, II, III Certification, BLS Provider Certification (CPR & AED), AHA Heart-Saver First Aid Certification, Stop the Bleed, and Nasal Naloxone Certification, and successful completion of Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety Training.
OTHER REQUIREMENTS:
· Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
· Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment
· Must maintain professional conduct and appearance consistent with hospital standards.
· Must be able to work rotating shifts, nights, weekends, holidays, and overtime as operationally required.
· Must be able to perform exterior tasks during adverse (hot/cold) weather conditions.
· Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
· Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
· Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
· Written Communications: Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
· Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
· Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
· Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
· Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
· Physical Nature of the Job: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.
Pay Range:
$21.00 - $25.60
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.