About this role
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Beth Israel Lahey Health and New England Baptist Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Our Values.
The Public Safety Supervisor is responsible for the daily operational management and supervision of hospital security personnel and activities on an assigned shift or designated area. The Supervisor ensures appropriate staffing, post coverage, incident response, employee performance, regulatory compliance, and adherence to hospital security policies and procedures. This position provides leadership during significant security incidents, emergencies, workplace violence events, and other situations requiring coordinated security response. The Public Safety Supervisor works closely with the Public Safety Manager, hospital leadership, clinical departments, law enforcement, emergency responders, and other stakeholders to promote a safe and secure environment for patients, visitors, and employees.
Job Description:
ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):
- Supervise, direct, and evaluate Public Safety Officers and Public Safety Leads assigned to the department or shift.
- Ensure appropriate staffing and security post coverage based on hospital operational needs and established staffing plans.
- Develop or adjust daily assignments in response to patient census, security risks, staffing levels, special events, and emerging operational needs.
- Provide leadership and direction during security emergencies, workplace violence incidents, disruptive behavior, evacuations, lockdowns, hazardous situations, and other critical events.
- Serve as the operational security leader during significant incidents until relieved by higher-level departmental or hospital leadership.
- Coordinate security response with clinical leadership, hospital administration, Emergency Management, Facilities, Risk Management, Human Resources, law enforcement, and other departments as appropriate.
- Assess security risks and implement appropriate response measures within established policies and procedures.
- Review and investigate security incidents, employee concerns, policy violations, complaints, and other issues as assigned.
- Ensure timely, accurate, and comprehensive incident reporting and documentation.
- Review security reports and logs for accuracy, completeness, trends, and follow-up requirements.
- Monitor security performance, staffing levels, response times, post coverage, and adherence to departmental standards.
- Conduct routine inspections of security posts, equipment, access points, surveillance systems, parking areas, and other designated locations.
- Identify security vulnerabilities and recommend corrective actions to Security leadership and hospital management.
- Ensure Public Safety Officers and Leads maintain required certifications, training, competencies, uniforms, equipment, and qualifications.
- Participate in hiring, interviewing, onboarding, orientation, training, coaching, counseling, and performance management of security personnel as needed.
- Provide ongoing coaching and mentoring to Public Safety Leads and Officers.
- Assist in developing and implementing department policies, procedures, post orders, emergency response plans, and security protocols.
- Support workplace violence prevention initiatives and participate in multidisciplinary safety committees or workgroups as assigned.
- Maintain relationships with local law enforcement, fire departments, emergency medical services, and other external public safety agencies.
- Monitor and support the appropriate use of security technology, including CCTV, access control, duress alarms, infant/child security systems, radios, and other systems.
- Ensure security equipment is properly maintained and report deficiencies for corrective action.
- Monitor departmental expenses, equipment needs, and resource utilization as assigned.
- Assist with development and implementation of security performance metrics and quality improvement initiatives.
- Analyze incident trends and recommend strategies to reduce security risks and improve response.
- Ensure security personnel provide professional, respectful, and customer-focused service to patients, visitors, and staff.
- Maintain confidentiality of patient, employee, and hospital information.
- Serve as a positive role model and promote a culture of accountability, teamwork, professionalism, and continuous improvement.
- Perform other duties and responsibilities as assigned.
QUALIFICATIONS:
- Associate’s degree in Criminal Justice, Security Management, Emergency Management, Business Administration, Healthcare Administration, or a related field preferred; equivalent experience may be considered.
- Minimum of 3–5 years of progressive security, healthcare security, public safety, military, or law enforcement experience.
- Prior supervisory or management experience required.
- Hospital or healthcare security leadership experience strongly preferred.
- Demonstrated knowledge of healthcare security operations, workplace violence prevention, emergency management, and security risk assessment.
- Strong leadership, organizational, problem-solving, and decision-making skills.
- Demonstrated ability to manage employees in a fast-paced, high-pressure environment.
- Excellent written and verbal communication skills.
- Ability to conduct investigations, analyze incidents, identify trends, and develop corrective actions.
- Demonstrated ability to work collaboratively with physicians, nurses, hospital leadership, employees, patients, visitors, law enforcement, and external agencies.
- Strong computer skills and experience with security management systems, access control, CCTV, incident reporting, and other security technology preferred.
- A current, valid driver’s license is required.
- Completed upon hire: AVADE Workplace Violence Prevention Levels I, II, III Certification, BLS Provider Certification (CPR & AED), AHA Heart-Saver First Aid Certification, Stop the Bleed, and Nasal Naloxone Certification, and successful completion of Safe Environment for Suicidal/Homicidal Patients and Restraints/Seclusion Safety Training.
OTHER REQUIREMENTS:
· Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
· Demonstrated commitment and actions to valuing diversity and contributing to an inclusive working and learning environment.
· Must maintain professional conduct and appearance consistent with hospital standards.
· Must be able to work rotating shifts, nights, weekends, holidays, and overtime as operationally required.
· May be required to participate in an on-call rotation depending on departmental needs.
· Must be able to perform exterior tasks during adverse (hot/cold) weather conditions.
· Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance.
· Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
· Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
· Written Communications: Ability to read and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
· Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
· Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
· Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
· Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
· Physical Nature of the Job: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.
Pay Range:
$27.00 - $39.00
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.