Receptionist/Security Guard, Early Life COMPASS Elementary

POSITION: Receptionist/Security Guard, Early LIFE

COMPASS Elementary

REPORTS TO: Program Director, Early LIFE COMPASS Elementary

CLASSIFICATION:  Part-Time

EXEMPT/NONEXEMPT:  Hourly Non-Exempt

SALARY/WAGES: $17.31 per hour

GENERAL DESCRIPTION:

The Receptionist/Security Guard serves as the first point of contact and a key member of the program's safety and administrative team. This dual-role position is responsible for creating a welcoming, professional, and family-friendly reception experience while supporting the safety and security of children, families, staff, and visitors.

The position combines reception, customer service, family communication, enrollment and administrative support, access control, visitor management, and program safety responsibilities. The successful candidate will demonstrate professionalism, sound judgment, strong communication skills, attentiveness, and the ability to respond calmly and appropriately to changing situations.

MAJOR DUTIES & RESPONSIBILITIES

Reception & Customer Service

· Serve as the welcoming first point of contact for children, families, staff, visitors, and community partners.

· Greet and assist families and visitors in a professional, courteous, and culturally responsive manner.

· Answer and appropriately direct telephone calls, emails, and general inquiries.

· Provide accurate information regarding program schedules, activities, enrollment procedures, events, and general program operations.

· Maintain a professional and organized reception area.

· Assist families with completing or obtaining enrollment-related information and documentation.

· Support a positive customer-service culture and help families feel valued and respected.

Family Communication & Enrollment Support

· Assist with enrollment inquiries, registration appointments, forms, and documentation.

· Support communication with families regarding program activities, schedules, events, attendance, and important reminders.

· Maintain appropriate confidentiality when handling participant and family information.

· Assist with distributing program communications, notices, newsletters, and other materials.

· Help identify family concerns or questions and direct them to the appropriate program staff member.

Safety & Security

· Monitor the main entrance and control access to the facility in accordance with program policies.

· Maintain visitor sign-in/sign-out procedures and verify visitors as required.

· Ensure unauthorized individuals do not enter restricted program areas.

· Monitor individuals entering and exiting the facility and promptly report concerns to program leadership.

· Follow all established child safety, emergency preparedness, evacuation, lockdown, and security procedures.

· Maintain awareness of the facility environment and immediately report suspicious activity, hazards, injuries, or safety concerns.

· Assist with maintaining secure access to classrooms and other restricted areas.

· Support safe arrival and dismissal procedures as assigned.

· Assist staff during emergencies by following established protocols and directions from program leadership.

· Contact emergency services when directed or when an immediate emergency requires intervention, consistent with agency policy and training.

Program & Administrative Support

· Assist the Program Director and Assistant Program Director with daily administrative tasks.

· Support attendance tracking, enrollment records, filing, copying, scanning, and data entry.

· Assist with preparation for family events, meetings, program activities, and special events.

· Receive deliveries and appropriately route mail, packages, and supplies.

· Maintain accurate logs and records related to visitors, reception activities, incidents, and other assigned responsibilities.

· Provide general operational support to ensure the program runs efficiently.

Professionalism & Communication

· Maintain a calm, respectful, and professional demeanor, particularly when addressing difficult or sensitive situations.

· Use sound judgment when determining when an issue should be escalated to program leadership.

· Communicate effectively with children, families, staff, vendors, and visitors.

· Maintain appropriate professional boundaries with participants and families.

· Protect confidential participant, family, staff, and agency information.

Core Values Alignment

The Receptionist/Security Guard will model and support the agency's core values:

· Inclusion:

Create a welcoming environment where every family and child feels respected and valued.

· Support:

Provide families and staff with responsive, helpful, and professional assistance.

· Growth:

Continuously improve customer service, communication, and program operations.

· Community:

Build positive relationships with families, schools, partners, and community members.

· Innovation:

Utilize technology and effective systems to improve communication, enrollment, safety, and the overall family experience.

Qualifications

QUALIFICATIONS

Required:

· High school diploma/GED.

· Previous experience in reception, customer service, security, education, childcare, or a related field is preferred.

· Strong verbal and written communication skills.

· Ability to interact professionally with children, families, staff, and visitors.

· Strong organizational and administrative skills.

· Ability to maintain confidentiality.

· Sound judgment and ability to remain calm under pressure.

· Basic computer and technology skills.

· Ability to follow safety and emergency procedures.

Preferred:

· Security experience or security training/credentialing as required by applicable law.

· Experience working in a school, early childhood, after-school, community, or child-serving environment.

· CPR/First Aid certification.

· Experience with enrollment, attendance, or family support systems.

· Bilingual/multilingual skills reflective of the communities served.

KEY PERFORMANCE EXPECTATIONS

Success in this position will be demonstrated by:

· A welcoming and professional reception experience for families and visitors.

· Accurate and timely enrollment and administrative support.

· Consistent implementation of visitor and access-control procedures.

· Prompt identification and reporting of safety concerns.

· Effective communication with families and program staff.

· Professional handling of sensitive situations.

· Accurate documentation and recordkeeping.

· A safe, organized, and welcoming front-office environment.

Position Impact

The Receptionist/Security Guard plays a unique role in connecting family engagement, customer service, administration, and safety. As one of the first people families encounter when entering the program, this individual helps establish the tone for the entire family experience while simultaneously serving as an important layer of protection for children and staff.

DATE REVISED 8/19/26