About this role
Kitchen and Bath Sales Designer
Position Summary
The Kitchen and Bath Sales Designer is responsible for generating sales and designing functional, aesthetically appealing kitchen and bath solutions for residential and light commercial customers. This position combines consultative sales, space planning, product selection, and project coordination to deliver an exceptional customer experience from initial inquiry through final installation.
The Kitchen and Bath Sales Designer serves as a trusted advisor to customers by identifying needs, presenting tailored design concepts, recommending products, and closing sales while ensuring projects are completed accurately, on time, and within budget. This role requires a blend of design creativity, sales acumen, technical knowledge, and strong relationship-building skills.
Reporting Relationships
Reports To: Sales Manager / Showroom Manager / General Manager
Direct Reports: None
Essential Duties and Responsibilities
Sales & Business Development
- Greet prospective customers, assess project needs, and provide professional consultation services.
- Generate new business through walk-in traffic, referrals, contractor relationships, networking, and lead follow-up.
- Develop and maintain a strong pipeline of sales opportunities.
- Present product solutions, design concepts, pricing proposals, and project recommendations.
- Prepare and deliver estimates, quotations, and sales contracts.
- Close sales while achieving established revenue, margin, and performance goals.
- Follow up consistently with prospects and existing customers to maximize conversion rates and repeat business.
Design & Space Planning
- Design kitchens, bathrooms, laundry rooms, and related spaces based on customer goals, budget, and style preferences.
- Create layouts, floor plans, elevations, renderings, and material selections using design software.
- Recommend cabinetry, countertops, flooring, fixtures, appliances, lighting, and accessories.
- Ensure designs optimize functionality, storage, traffic flow, and visual appeal.
- Verify field measurements and site conditions for design accuracy.
- Revise designs based on customer feedback and project requirements.
Customer Experience & Project Coordination
- Guide customers through the full project lifecycle from consultation through installation completion.
- Coordinate with vendors, installers, contractors, and internal operations teams.
- Manage project schedules, product orders, delivery timelines, and installation milestones.
- Communicate proactively with customers regarding progress, changes, and expectations.
- Resolve customer concerns promptly and professionally.
- Ensure a high level of customer satisfaction and referral generation.
Product Knowledge & Showroom Excellence
- Maintain expert knowledge of products, pricing, promotions, and industry trends.
- Stay current on kitchen and bath styles, finishes, innovations, and design best practices.
- Maintain attractive showroom displays, sample organization, and merchandising standards.
- Participate in sales meetings, promotions, and training programs.
Administrative Responsibilities
- Maintain accurate CRM, sales pipeline, customer records, and project files.
- Prepare purchase orders, specifications, invoices, and change orders.
- Track project profitability, margin targets, and final invoicing.
Ensure all documentation is complete and accurate.
Qualifications
Knowledge, Skills, and Abilities
Technical Competencies
- Strong knowledge of kitchen and bath design principles, cabinetry systems, materials, and finishes.
- Proficiency with design software such as 2020 Design, AutoCAD, SketchUp, Revit, or similar platforms.
- Ability to read blueprints, floor plans, and construction drawings.
- Understanding of measurement techniques and installation processes.
- Knowledge of pricing, estimating, and sales proposal development.
- Familiarity with residential remodeling and construction practices preferred.
Professional Competencies
- Proven sales ability with strong closing and negotiation skills.
- Excellent interpersonal and customer relationship skills.
- Strong communication and presentation skills.
- Creative problem-solving and solution-selling mindset.
- Strong organization and time management skills.
- Ability to manage multiple projects simultaneously.
- High attention to detail and follow-through.
- Self-motivated, goal-oriented, and results-driven.
Education and Experience
- Associate or Bachelors degree in Interior Design, Sales, Business, or related field preferred.
- Two (2) to five (5) years of kitchen and bath sales and/or design experience required.
- Proven track record of achieving sales goals preferred.
- Experience in remodeling, cabinetry, flooring, home improvement, or related industry preferred.
- NKBA certification or related credentials preferred.
Working Conditions
- Retail showroom and office environment with regular customer interaction.
- Frequent standing, walking, and movement throughout showroom and job sites.
- Occasional travel to customer homes or project locations for consultations and measurements.
- May require lifting samples, materials, or displays up to 25 pounds.
- Evening and weekend hours may be required based on customer demand.
Performance Expectations
Success in this role will be measured by:
- Achievement of sales revenue and gross margin goals.
- Customer satisfaction and referral business.
- Accuracy and quality of completed designs.
- Timely execution of projects and installations.
- Effective management of pipeline and follow-up activity.
- Professionalism, teamwork, and market growth contributions.