Business & Finance Management, Vice President - Expense/Program Manager

Step into a role where your work directly strengthens how we operate and manage risk—globally.
You will lead programs that improve expense management, travel oversight, and operational consistency across teams and regions.
If you enjoy bringing clarity to complex processes, influencing stakeholders, and building scalable solutions through automation, you will thrive here.

As an Expense Manager/Program Manager - Vice President in the Commercial Investment and Bank Business Management Team, you will partner with stakeholders across regions to drive consistent expense management practices, strengthen controls, and deliver meaningful process improvements.
You will help manage sensitive expense-related matters while leading initiatives that improve tools, automation, training, and the overall client experience for our internal partners.

Job responsibilities

- Lead global expense management initiatives that improve consistency, controls, and operational execution.
- Manage sensitive expense-related topics including exceptions, delinquency, investigations, and gifting, hospitality, sponsorship, and donation matters.
- Serve as a subject matter expert on expense management policies, processes, and enabling tools.
- Partner with business managers, administrative professionals, control partners, compliance partners, and other stakeholders to drive aligned outcomes.
- Develop and implement automation and technology enhancements to improve efficiency and user experience.
- Analyze data to identify root causes, trends, and opportunities, translating insights into clear actions and recommendations.
- Design and deliver training for internal clients and stakeholders to improve adoption and compliance.
- Establish and maintain effective quality control practices across expense management processes.
- Identify, escalate, and track risk items and control gaps, ensuring timely resolution and clear accountability.
- Drive continuous improvement through process documentation, standardization, and stakeholder feedback loops.
- Coordinate cross-functional program delivery, timelines, and communications for initiatives and enhancements.

Required qualifications, capabilities and skills

- Bachelors degree
- 7+ years of relevant experience in expense management, program management, business management, operations, or controls-focused roles.
- Demonstrated program or project management experience delivering multi-stakeholder initiatives.
- Strong communication, interpersonal, presentation, and organizational skills, with the ability to influence across levels.
- Proven ability to understand, structure, and improve complex processes and systems in a global environment.
- Strong risk and control mindset, with experience operating in a compliance-focused environment.
- Advanced analytical skills, including the ability to interpret data and communicate a clear, compelling story.
- High proficiency in Microsoft Office applications, including Excel and PowerPoint.
- Experience working with travel and entertainment expense processes and related tools (for example, Concur).
- Experience working with invoice submission workflows and related tools (for example, Ariba or similar platforms).
- Demonstrated ability to learn new policies, tools, and technologies quickly and apply them effectively to business problems.
- Ability to take initiative, work independently, and drive outcomes through ambiguity.

Preferred qualifications, capabilities, and skills

- Master’s degree (or equivalent experience).
- Experience delivering automation or artificial intelligence-enabled process improvements.
- Experience supporting global stakeholders across multiple countries or regions.
- Strong SharePoint skills or experience building simple, scalable enablement content for internal users.
- Experience developing and running training programs for operational or policy-driven processes.
- Demonstrated ability to lead through influence and motivate teams without direct authority.
- Experience partnering with vendors or external service providers in an operational environment.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).