Airport Services Duty Supervisor

- Closing Date: 2026-11-20

We are pleased to announce an exciting opportunity to join our Airport Operations team based out of Vienna, Austria (VIE) as an Airport Services Duty Supervisor.

Job Purpose:

The Airport Services Duty Supervisor is responsible for supervising and coordinating all flight handling activities, including check-in, boarding, transfers, flight editing, and customer service delivery, ensuring the highest standards of operational performance and customer satisfaction. The role supports the achievement of on-time departures, effective disruption management, and seamless airport operations, while deputizing for the Airport Services Duty Officer and/or Airport Representative when required.

Key Accountabilities:

- Act as the station coordinator, liaising closely with Ground Handling Agents (GHA) and internal stakeholders to ensure operational requirements are met and on-time performance targets are achieved.
- Monitor flight handling activities and oversee passenger boarding and flight closure to support on-time departures.
- Supervise airport teams and provide guidance to ensure service delivery standards are consistently maintained.
- Coordinate ramp handling activities with GHA, catering, fueling, maintenance, cargo, and crew teams to facilitate efficient aircraft turnarounds.
- Maximize resource utilization through effective manpower planning and duty allocation throughout the shift.
- Review operational messages, aircraft allocations, passenger loads, and movement updates to ensure all stakeholders remain informed.
- Support the Airport Services Duty Officer in managing flight disruptions, delays, misconnections, and denied boarding situations while ensuring passengers receive the highest level of care and assistance.
- Ensure compliance with all safety, security, and regulatory requirements.
- Prepare operational reports and communicate key updates as required.
Perform any additional operational duties and responsibilities assigned by the Airport Services Manager.

The successful candidate will demonstrate:

- Strong knowledge of airport operations and customer service delivery.
- The ability to coordinate multiple stakeholders in a fast-paced operational environment.
- Excellent communication and relationship-building skills.
- Strong problem-solving abilities and confidence in making decisions under pressure.
- A proactive approach to managing operational challenges and service disruptions.
- Effective team leadership, planning, and resource allocation skills.
- A commitment to safety, compliance, and operational excellence.
- The ability to deliver a consistent and positive passenger experience while achieving performance targets.

If you are ready to join a world-class airline and take the next step in your career, we encourage you to apply now by uploading your CV in english and completing our online application form.