Specialist, People Data and Operations

Job Description

The Specialist, People Data & Operations supports employee lifecycle administration, workforce operations, and people data management across the North American employee population.

The role processes and validates employee transactions, maintains accurate employee and organizational data, resolves service requests, and partners with employees, managers, People Business Partners, Centers of Excellence, Payroll, Benefits, HRIS, and other stakeholders to ensure timely, consistent, and policy-aligned execution.

The Specialist serves as the primary owner for assigned operational processes while developing cross-functional knowledge across the broader People Data & Operations team. The role contributes to operational excellence, cross-training, knowledge sharing, business continuity, and a consistent employee and manager experience throughout the employee lifecycle.

What you'll do:

- Process employee lifecycle transactions, including onboarding, offboarding, transfers, promotions, job and organizational changes, worker status changes, and other employment-related activities.
- Support assigned workforce administration processes, including benefits, timekeeping, attendance, leave administration, employee data maintenance, and related operational activities.
- Review transactions and supporting documentation for completeness, accuracy, proper authorization, and alignment with established policies, procedures, and service levels.
- Coordinate with Payroll, Benefits, HRIS, People Business Partners, Centers of Excellence, and other stakeholders to complete transactions accurately and on time.
- Maintain employee and organizational data in Workday, UKG, and other HR systems throughout the employee lifecycle.
- Serve as the primary owner for assigned operational processes and maintain current knowledge of requirements, dependencies, controls, and escalation paths.
- Monitor assigned work for accuracy, consistency, timeliness, and adherence to service-level expectations.
- Identify process issues, data discrepancies, control gaps, and operational risks; resolve or escalate them as appropriate and support corrective actions through closure.
- Maintain backup readiness and participate in cross-training to strengthen coverage, team agility, and business continuity.
- Customer & Case Management Support
- Serve as a point of contact for employees, managers, and HR partners regarding People Data & Operations processes, transactions, and system requirements.
- Resolve service requests through ServiceNow or other case-management platforms within established service-level expectations.
- Provide accurate, timely, and customer-focused guidance; escalate complex or sensitive matters to the appropriate functional lead.
- Handle confidential and sensitive employee information with discretion, professionalism, and sound judgment.
- Workforce Data Management & Quality
- Maintain accurate and complete employee and organizational data across HR systems and operational records.
- Perform data validation, reconciliation, and quality reviews to identify inconsistencies, missing information, and transaction errors.
- Support audits, compliance reviews, access reviews, reporting validation, and remediation activities related to workforce data and operational processes.
- Partner with data and process owners to correct issues and strengthen preventive controls and data quality.
- Documentation, Continuous Improvement & Change Support
- Maintain process documentation, standard operating procedures, work instructions, job aids, knowledge articles, and control evidence for assigned responsibilities.
- Identify opportunities to simplify processes, improve the employee and manager experience, reduce manual effort, and increase operational accuracy through automation and continuous improvement.
- Support testing, training, communications, and implementation activities associated with process, policy, or system changes.
- Share knowledge and best practices to promote consistent execution across the People Data & Operations team.

Qualifications:

- Strong understanding of employee lifecycle processes, workforce administration, HR transactions, and people data management.
- Ability to accurately initiate, review, validate, and troubleshoot employee transactions and supporting documentation.
- Strong customer-service orientation and the ability to communicate clearly with employees, managers, HR partners, and functional stakeholders.
- Strong attention to detail, organization, prioritization, problem-solving, and follow-through in a high-volume environment.
- Proficiency in Microsoft Excel, including data validation, formulas, lookups, and reporting.
- Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee information.
- Ability to learn multiple operational areas, participate in cross-training, and provide reliable backup support.

Minimum Qualifications:

- Bachelor's degree and two or more years of relevant experience, or High School Diploma/GED and four or more years of relevant experience.
- Experience in HR operations, employee lifecycle administration, workforce data management, benefits administration, shared services, or a related function.

Benefits include:

- Flexible work hours/hybrid work environment
- Medical, dental, vision and life insurance
- Competitive holiday and vacation time off program
- Retirement Savings Plan (401(k)) with relevant company contribution.
- Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.