Solution Engineer - Barcode & Auto-ID Solutions

1. Understand the Customer
Application

· Join Sales in customer discovery meetings to
assess applications and workflows.

· Gather printing, labeling and operating
requirements, including environmental conditions and technical constraints.

· Define application requirements and identify
information gaps and testing needs.

2. Recommend Barcode & Auto-ID Solutions

· Recommend AIDC solutions using barcode and/or RFID, selecting
components that meet customer application and technical requirements.

· Prepare solution configurations, specifications, and technical
proposals; consult technical teams when needed.

· Support Sales presentations by explaining solution options,
technical considerations and limitations, and addressing customer questions and
objections.

3. Learn, Select & Match
Ricoh Thermal Printing Products

· Build knowledge of Ricoh Thermal Transfer Ribbon
(TTR) and Direct Thermal (DT) products through provided training; no prior
product knowledge is required.

· Review specifications and select suitable TTR
and DT products for customer applications and printing requirements.

· Test product suitability and document results to
support recommendations and future reference. Consult Ricoh R&D for further
validation when needed.

4. Demonstrate, Test and
Validate the Solution

· Plan demonstrations, application tests and
Proofs of Concept (PoCs). Agree objectives, conditions and success criteria
with Sales and customers.

· Configure consumables, hardware and software,
and conduct end-to-end solution demonstrations and tests; involve After-sales
or Ricoh R&D when needed.

· Assess results against agreed criteria and
document solution findings, limitations and recommendations.

5. Coordinate Customer Projects
& Technical Handover

· Coordinate technical tasks, deliverables and
next steps with Sales based on customer requirements, project status and agreed
priorities.

· Prepare technical handover for implementation
and ongoing support, covering the agreed configuration, test results, known
limitations and customer requirements.

· Support initial setup and technical escalation
as needed; provide regular updates on progress, technical findings and pending
actions.

6. Maintain Practical Product
& Application Knowledge

· Maintain a shared knowledge base of product
specifications, test records, matching references and application notes.

· Share product and application knowledge with
Sales and internal teams; provide technical input for solution guides and
customer materials.

· Capture recurring customer requirements and
technical questions to improve product selection and testing guidance.

Requirements

Must-Have

· College or university degree in Automation,
Electronics, Electrical/Mechanical Engineering, IT or a related technical
field.

· 2–4 years of experience in technical support,
application engineering, field service, technical sales support or related
technical solutions, including customer-facing or customer-project experience.

· Comfortable with hardware and basic software;
able to interpret specifications and technical documents against customer
requirements.

· Able to test products, run demonstrations and
troubleshoot systematically.

· Able to communicate technical information
clearly with Sales and customers and prepare basic documentation.

· Good English skills for technical discussions
with Ricoh R&D/overseas teams and reading technical documents.

· Customer-oriented, responsible, eager to learn
and willing to travel for customer visits.

Nice-to-Have / Plus

· Experience in Auto-ID/AIDC (including barcode),
thermal printing, packaging, automation, warehouse operations or related
industrial solutions.

· Knowledge of thermal printing consumables or
Auto-ID technologies; experience with barcode printers/scanners (Zebra, SATO,
Honeywell or equivalent) or labeling software (BarTender or similar).

· Experience supporting demonstrations, product
matching, technical proposals or PoCs; or experience coordinating with
technical teams, R&D, system integrators or solution partners.

· Familiarity with warehouse management systems
(WMS) is a plus, but not essential.

Benefits

· Competitive salary, 13th-month salary,
performance bonus and allowance package.

· Insurance in accordance with Vietnam’s Labor
Code and additional accident/medical insurance.

· Benefits in kind and company trip.

· Laptop provided.

· Professional, active, international and dynamic
working environment.

· Opportunity to develop technical,
solution-consulting and customer-facing skills with international standards.

· Product and application training with Ricoh
R&D teams and relevant solution partners.