Investment Operations Associate

Make a direct impact at the heart of the investment lifecycle. Join JPMorganChase’s International Private Bank in Geneva, where you will own end-to-end operational delivery across our Core Operations functions while driving initiatives that strengthen risk and control. You will be part of an inclusive, collaborative team that values your ideas and supports your professional growth.

As an Investment Operations Associate within our Core Operations team, you will help ensure the seamless servicing, settlement, and administration of a broad range of client assets and investment products. Core Operations sits at the heart of the International Private Bank, spanning Custody Operations Support, Asset Servicing, Fees, Cash, Document Servicing & Controls, and Asset Transfers. You will take ownership of complex processes, guide junior colleagues, and be expected to adapt and contribute across functions as business needs evolve. You will partner closely with custodians, brokers, fund administrators, Front Office, clients, technology, and finance partners to deliver outcomes for clients and continuously improve how we work.

Job responsibilities

- Own operational delivery across Core Operations functions, including custody support, asset servicing (corporate actions, income payments, proxy voting), cash monitoring and booking, fees, reconciliations, client’s documents processing, and asset transfers
- Manage daily workflows end-to-end, oversee exception handling, and ensure timely, accurate completion of activities across client and bank accounts
- Take accountability for operating to and within firm and team control standards, including issue identification, remediation planning, and governance
- Produce timely, complete, and accurate internal reporting associated with team processes
- Act as a point of escalation for internal and external stakeholders, including custodians, brokers, fund administrators, Front Office, technology, and finance
- Support and mentor Analysts and junior colleagues, providing guidance, work allocation, and review of work for quality and completeness
- Lead process improvement initiatives — including standardization, control enhancements, and operational risk reduction — and recommend risk mitigation strategies
- Foster a positive team culture that supports collaboration, innovation, and continuous improvement, and contribute to the firm's inclusive culture
- Partner with business and technology teams to gather requirements, lead testing, and drive implementation of process and control enhancements
- Champion the adoption of approved artificial intelligence tools and new technologies to improve efficiency, accuracy, and service outcomes while maintaining strong controls and data discipline

Required qualifications, capabilities, and skills

- A proven track record working in operations, ideally within a custody, asset servicing, or settlement environment
- Ability to manage processes independently and take accountability and ownership of issues, driving them tenaciously to closure
- Strong written and verbal communication skills with professional proficiency in English
- Proficiency in Excel and comfort working with data (for example, organizing, validating, reconciling, and reporting)
- Sound judgment and the ability to investigate and resolve complex issues
- Strong attention to detail and a commitment to accuracy and quality
- Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment
- A self-starter who collaborates effectively across global partners and adapts to a changing environment
- A continuous improvement mindset and a professional, client-focused approach

Preferred qualifications, capabilities, and skills

- Experience across client-asset products such as bonds, equities, ETFs, investment trusts, structured products, mutual funds, derivatives, precious metals, and physical certificates
- Prior experience owning processes, controls, or risk/issue management within an operations environment
- Experience supervising, mentoring, or allocating work to others
- Exposure to data analytics, automation, or reporting tools (for example, Alteryx, Tableau, Python)
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.