Cluster Head - Surabaya

Company: 3111 UOB Indonesia

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Job Summary**

Lead and manage a cluster of branches in Surabaya, driving business growth, operational excellence, and customer satisfaction.

Job Responsibilities**

* Develop and execute strategic plans for the assigned cluster to achieve business targets across various product lines, including deposits, loans, and wealth management.
* Oversee the day-to-day operations of all branches within the cluster, ensuring compliance with internal policies, regulatory requirements, and risk management frameworks.
* Lead, mentor, and develop a team of Branch Managers and other branch staff, fostering a high-performance culture and promoting employee engagement.
* Build and maintain strong relationships with key corporate and retail clients, identifying new business opportunities and enhancing customer loyalty.
* Monitor market trends, competitive landscape, and economic conditions in Surabaya to identify opportunities and threats, adjusting strategies accordingly.
* Manage financial performance of the cluster, including budgeting, forecasting, and expense control, to ensure profitability and efficiency.
* Implement and champion customer service initiatives to ensure exceptional customer experience across all touchpoints.
* Act as a brand ambassador for United Overseas Bank Ltd. in the Surabaya region, representing the bank at local events and building community relationships.

Job Qualifications**

* Bachelor's degree in Business Administration, Finance, Economics, or a related field. MBA or relevant professional certifications are a plus.
* Minimum of 10 years of experience in retail banking, with at least 5 years in a leadership or managerial role overseeing multiple branches or business units.
* Proven track record of achieving business targets and driving revenue growth.
* Strong understanding of banking products, services, and operations.
* Excellent leadership, communication, and interpersonal skills.
* Demonstrated ability to motivate and develop high-performing teams.
* Solid analytical and problem-solving abilities.
* Proficiency in English and Bahasa Indonesia, both written and spoken.
* In-depth knowledge of the Surabaya market and local business environment.

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Additional Requirements

Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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