Customer Care Agent – Payments & Fintech, Spanish speaker

Are you a Spanish-speaking Customer Care professional with a passion for helping people and solving problems? Ready to bring your energy, empathy, and communication skills to one of Europe’s fastest-growing fintech companies? If you enjoy connecting with people, learning new things, and turning every interaction into a great customer experience – we’d love to meet you.At myPOS, we make payments simple, smart, and accessible for everyone. From free multicurrency accounts to powerful e-commerce tools, we empower business owners across Europe to grow and succeed in a fast-moving digital world.Working Hours & ShiftsThis is a full-time role operating on a rotational day-shift schedule to support our customers across different markets. Full details about shift patterns will be shared during the recruitment process.How You’ll Make a DifferenceBe the friendly and professional voice of myPOS for Spanish-speaking customers via chat, email, and phoneSupport customers with questions about payments, accounts, and our productsGuide users through our solutions, helping them get the most value from the platformWork closely with internal teams such as Payments, Risk, and KYC to resolve cases efficientlyTurn every interaction into a positive experience that builds trust and loyaltyShare customer feedback and insights to help us improve and innovateWhat Makes You a Great FitFluency in Spanish and good command of English, both written and spokenStrong communication skills and a genuine desire to help peopleCustomer-focused attitude with the ability to remain calm and professionalGood attention to detail and confidence working with systems and toolsCuriosity and willingness to learn about fintech products (previous experience is a plus, but not required)Why You’ll Love Working at myPOSJoin a global team in a high-tech, innovative environment where ideas turn into impactGrow with us through annual salary reviews and performance bonuses based on your results and impactLevel up your skills with access to myPOS Academy and LinkedIn LearningInvest in yourself with an annual personal development budgetBring your friends – our refer-a-friend bonus makes teamwork even more rewardingConnect and celebrate through team events, social activities, and international networkingThe Good Stuff You’ll GetCompetitive salary package that reflects your skills and impact25 days paid annual leave, plus 1 extra day each year (up to 30)Premium health insurance, including dental and optical cover102.26 EUR monthly meal vouchersFully covered Multisport cardFree coffee, snacks, and drinks at the officeInsider TipDon’t worry if you don’t tick every box. If you’re enthusiastic about this role and believe you can make an impact, we want to hear from you.GDPR DisclaimerBy submitting your application, you agree that myPOS may process your personal data for recruitment and selection purposes. Your information will be treated confidentially, stored securely, and used only for assessing your suitability for this or related positions at myPOS. We retain your data for a limited period in accordance with applicable data protection laws.