Global Bid Specialist, EMEA & APAC focus

Location: Sofia, Bulgaria
Working model : Hybrid

Do you thrive on turning complex tender requirements into clear, compliant and winning proposals – against a deadline that doesn’t move?

Make an impact with us

At Milestone Systems, what you do matters. People are at the heart of everything we do, grounded in integrity, collaboration, strong relationships, and a curiosity that drives continuous learning. It is how we work together, learn from one another, embrace new perspectives, and create lasting impact.

We are looking for a Global Bid Specialist to own Milestone’s tender responses across primarily EMEA & APAC, but by nature we act and work globally from bid/no-bid decision to a complete, compliant, on-time submission, and help our sales teams win complex video technology projects across Milestone Systems Portfolio.

About the role

As Global Bid Specialist, you own the bid response process for primarily EMEA & APAC. You decide with Sales which tenders to pursue, orchestrate the response, and deliver a submission that is on time, on strategy and fully compliant.

You are the single point of contact for complex bid requests in the regions, and a driving force in the Bid Desk’s continuous improvement agenda - especially in how we use AI to work faster and better.

You will report to the Technical & Global Bid Desk Manager.

What makes this role interesting

We are building the bid desk of the future. AI-assisted drafting, automated compliance analysis and shared knowledge bases are already part of how we work, and you will help shape what comes next. You will work on some of the most complex video technology projects in the different regions - from airports, cities and critical infrastructure to hospitals and retail, and see the direct impact of your work on the deals Milestone wins.

What you will do

Lead bids end to end

• Run tender from bid/no-bid evaluation to final submission
• Own the deadline: tender windows are fixed, so you plan backwards, track progress and escalate early when input is at risk
• Bring together Sales, Presales and Technology Partner Managers to build differentiated, winning proposals across XProtect, BriefCam and Arcules
• Analyse requirements for compliance, flag risks, and make sure every response reflects best-practice solution design
• Write and edit to APMP (Association of Proposal Management Professionals) best practice, turning complex technical content into clear, persuasive answers

Own complexity in the region

• Act as single point of contact (SPOC) for complex bid requests from Sales
• Make ownership clear, keep stakeholders informed, and escalate to the right subject-matter experts in time
• Log requests and outcomes so recurring issues become reusable answers

Raise the bar with AI and better process

• Use AI-assisted workflows as everyday practice: LLM-based drafting, automated compliance analysis and knowledge-base tools
• Maintain and grow the tender compliance question library
• Spot and propose improvements to our bid process, tools and team workflows
• Align with the Technical & Global Bid Desk Manager on global practices, tooling and standards

What you bring

We are looking for someone with:

• Strong cross-functional skills - you get the best out of Sales, Presales and partner teams under time pressure
• Solid IT fundamentals: networking, virtualisation and Microsoft infrastructure
• Working knowledge of IP video, servers, storage or surveillance hardware
• A bachelor’s or master’s degree in Computer Science, Engineering, Telecoms or similar - or equivalent practical experience
• Excellent written and spoken English
• Knowledge of the Milestone portfolio (XProtect, BriefCam, Arcules) is a plus
• Ideally some years of experience managing complex proposals and tenders end to end, ideally in B2B technology
• APMP certification, or working towards it, is a plus
• Experience with public-sector tenders in EMEA is a plus
• Additional European languages are a plus

How you will make a difference

In this role, you will directly raise Milestone’s win rate in the regions, by giving our regional sales teams bids that are compliant, compelling and on time. You will thrive here if:

• You are structured - you juggle several live bids without dropping a detail
• You stay calm and decisive when the clock is tight, and your judgement stays sound
• You make complex things simple, in writing and in the room
• You are service-minded and see a sales team’s win as your win
• You are curious - you try new tools first and share what works

Meet the team

You will join the Global Bid Desk team within Global Sales Operations. Reporting to the Technical & Global Bid Desk Manager.

How we support you

At Milestone, we want you to have the opportunity to do meaningful work, develop your skills and grow your career.
• Individual development plans aligned with your career goals
• Access to training, learning resources, and certifications – for this role including:
Milestone Certified Integration Technician (MCIT)
Milestone Certified Integration Engineer (MCIE)
Milestone Certified Design Engineer (MCDE)
Milestone Professional Certification (online)
BriefCam Technical Training – Tier 1
• Flexible working arrangements are offered; however, due to the global nature of the Bid Desk function and the resellers that we support, flexibility in working hours is expected, with some work outside standard business hours (9:00–18:00) as required.
• Supportive leadership and regular feedback
• Opportunities for cross-functional and cross-regional collaboration
• Social activities and spaces to connect with colleagues
• Limited travel (under 10 days annually)

What we offer

• Hybrid-friendly/flexible way of working
• 25 days vacation
• Employer covered luxury health and dental packages
• Public transport card sponsored by us
• Compliments gift card
• Food vouchers
• Multisport card covered by the employer
• Employee Assistance Program supporting mental, financial and legal topics

Ready to make an impact?

If you’re excited about owning tenders end to end and helping Milestone win more complex video technology projects, we’d love to hear from you.

Questions about the role? Feel free to contact Adrian Adolfsson, Technical & Global Bid Desk Manager, at [email protected]

Apply today and submit your CV in English.

About Us

Milestone Systems is a leading provider of data-driven video technology software. Our portfolio includes XProtect video management software, Arcules video surveillance as a service, and BriefCam analytics. We amplify what organizations of any size can see, do, and achieve with video.