Afternoon Tea Waiter

Our hotelThe Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.Your key responsibilitiesRocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.As a valued part of the Forte family, you will:Be responsible for supporting the flawless running of one of the hotel’s most acclaimed institutions and delivering exceptional experience that Rocco Forte is known for.Have a thirst for knowledge and a passion for learning our extensive tea menu and sharing this with all of our guests.Thrive in delivering world class hospitality and creating lasting memories for all our guests.Cooperate well with colleagues in your team and across departmentsPerform all aspects of our afternoon tea service, ensuring the highest standards of guest care and attentionTailor your approach so that high quality results are achievedDeliver discreet, understated, and timely service, going that extra mileBe knowledgeable of the hotel, our facilities, and the local areaTake ownership of the guest experience to create memorable momentsWho we are looking forWe are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:Team spirit and trustworthinessPride to resolve guest and workplace issuesEnthusiasm for learningPassion for service excellence and detailWarm and approachable manner in dealing with our guestsStrong organisational skills to ensure high quality of work during busy service periods while delivering world-class Scottish HospitalityA warm, approachable manner, a passion for delivering service and keen eye for detail, adapting and thriving in a busy, fast-paced environment.Why working with usBeing part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry. Working with us provides access to the following perks:Discounted rates across our collection of iconic hotelsDiscounted food & beverage experiencesDiscounted spa treatment and productsExtensive learning and development opportunitiesMeals on duty, laundry of uniformsSocial activities and eventsRecognition & reward programsAnnual awardsEmployee Assistance ProgrammeCycle to WorkDiscretionary Service Charge3 Month Fixed Term (39 hours per week over 5 days including weekends)£13/hour plus discretionary service chargeReady to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.