Assistant Manager - Leisure Centre

Assistant Manager - Leisure Centre

At Newtown Park Hotel, our purpose is simple:

Exceptional Experiences for All

Whether welcoming a guest, supporting a colleague, or serving a loyal member of our Leisure Centre, we are committed to creating positive and memorable experiences every day.

We are proud of our culture, our people, and our values. We are now seeking a passionate, energetic and people-focused Assistant Manager to support the leadership of our Leisure Centre and help us continue to deliver exceptional service, outstanding facilities, and a welcoming environment for all.

This is an exciting opportunity for a motivated leisure professional who loves working with people, thrives in a fast-paced environment, and wants to build a rewarding career within one of Wexford's leading hospitality destinations.

Our Values

- Care- Caring for our guests and each other is at the heart of everything we do.

- Always Getting Better - We challenge ourselves to improve every day and continually look for ways to enhance the experience we provide.

- Doing the Right Thing - We act with honesty, integrity and accountability, even when no one is watching.

- Energy & Drive - We bring enthusiasm, positivity and determination to our work and inspire others to do the same.

What We Are Looking For

Essential Requirements

- Previous supervisory or leadership experience within a leisure centre, health club, gym, swimming pool or hospitality environment.

- A genuine passion for health, fitness, wellbeing and customer service.

- Strong leadership and people management skills.

- Excellent communication and interpersonal skills.

- A proactive and positive approach to problem-solving.

- Strong organisational and administrative abilities.

- Flexibility to work a variety of shifts, including evenings and weekends.

- A recognised qualification in leisure, fitness, recreation, sport or a related field.

Desirable Requirements

- Pool Lifeguard Qualification.

- Pool Plant Operations Qualification.

- Fitness Instruction or Swim Teaching Qualification.

- Experience within a hotel leisure environment.

- Experience managing memberships and customer retention initiatives.

The Person We Are Looking For

- Genuinely cares about people and enjoys helping others succeed.

- Leads with integrity and does the right thing, even when faced with challenges.

- Brings enthusiasm, positivity and energy to work every day.

- Is constantly looking for ways to improve processes, services and experiences.

- Takes ownership and accountability for their work.

- Enjoys being part of a team and building positive relationships.

- Is passionate about creating exceptional experiences for guests, members and colleagues alike.

Why Join Newtown Park Hotel?

At Newtown Park Hotel, our people are at the centre of everything we do. We are committed to creating a workplace where team members feel supported, valued and empowered to grow personally and professionally.

In Return, We Offer:

- Employee Bonus Share Scheme , recognising and rewarding the contribution of our team.

- Accredited Learning & Development Programmes with opportunities to achieve QQI Levels 4, 5 and 6 qualifications .

- Access to our Educational Assistance Policy , supporting further professional and academic development.

- Team Engagement Days that celebrate success, strengthen connections and foster a positive workplace culture.

- A confidential Employee Assistance Programme (EAP) providing wellbeing, counselling and support services.

- Ongoing career progression opportunities within a growing hospitality group.

- Structured coaching, mentoring and leadership development.

- The opportunity to work as part of a supportive, collaborative and values-driven leadership team.

- The chance to make a meaningful impact on the experience of our guests, members and colleagues every day.

- A culture where Care, Always Getting Better, Doing the Right Thing, and Energy & Drive are more than values; they shape how we work, lead and support one another.

- The opportunity to contribute to our purpose of delivering Exceptional Experiences for All .

This is more than a job. It is an opportunity to build a rewarding career with a hotel that invests in its people and believes that when our team members thrive, our guests do too.

The Role

As Assistant Manager, you will work closely with the Leisure Centre Manager to lead the daily operation of the department, ensuring the highest standards of customer service, safety, cleanliness and team engagement.

You will be a visible and approachable leader who supports colleagues, builds strong relationships with members and guests, and creates a positive atmosphere throughout the facility. You will help drive operational excellence while championing our purpose and values in everything you do.

The successful candidate will bring a genuine passion for health, wellbeing, leisure and hospitality and will be committed to creating an exceptional experience for every person who walks through our doors.

Key Responsibilities

Leadership & Team Development

- Support the Leisure Centre Manager in the effective day-to-day management of the department.

- Lead, motivate and inspire team members to deliver exceptional service standards.

- Act as a role model for the team, demonstrating our values through your actions and behaviours.

- Assist with recruitment, onboarding and training of new team members.

- Coach and support colleagues to achieve their full potential.

- Help create a positive, collaborative and inclusive working environment.

Guest & Member Experience

- Deliver and promote exceptional customer service at all times.

- Build positive relationships with guests, members and visitors.

- Handle queries, feedback and complaints professionally and effectively.

- Ensure every interaction reflects our commitment to delivering Exceptional Experiences for All.

- Drive member engagement, retention and satisfaction initiatives.

Operational Excellence

- Support the smooth running of the Leisure Centre, Gym, Swimming Pool and associated facilities.

- Ensure all areas are maintained to the highest standards of presentation, cleanliness and hygiene.

- Conduct regular facility inspections and take corrective action where necessary.

- Assist in monitoring departmental performance and identifying opportunities for improvement.

- Support the delivery of departmental objectives and business goals.

Health, Safety & Compliance

- Ensure compliance with all health and safety legislation, company policies and leisure industry standards.

- Support the management of pool safety systems and plant operations.

- Complete operational checks, audits and inspections as required.

- Assist with incident reporting, risk assessments and follow-up actions.

- Promote a culture where safety, wellbeing and accountability are a shared responsibility.

Commercial & Administrative Responsibilities

- Support membership growth, retention and revenue-generating initiatives.

- Assist in monitoring stock levels and departmental resources.

- Support scheduling and workforce planning to meet operational needs.

- Complete administrative duties accurately and within required timelines.

- Contribute ideas and initiatives to improve both the member experience and business performance.

Why Join Newtown Park Hotel?

At Newtown Park Hotel, our people are at the centre of everything we do. We are committed to creating a workplace where team members feel supported, valued and empowered to grow their careers.

Newtown Park Hotel is proud to be an Equal Opportunities Employer.

If you are passionate about health, wellbeing and hospitality, and want to be part of a team dedicated to delivering Exceptional Experiences for All , we would love to hear from you.