Sales Operations Analyst

Infor is seeking a Sales Operations Analyst to join our team in Wrocław. In this role, you will support our partner organization by working with data, systems, and operational processes that help our partners and internal teams work effectively.

This is a great opportunity for someone who enjoys working with data, solving problems, and finding ways to make processes simpler and more efficient. We are open to candidates at an early stage of their career, including recent graduates and applicants with internship or entry-level experience. We are looking for someone with a good analytical foundation, curiosity, attention to detail, and the willingness to learn.

You will work closely with colleagues across Sales, Partner Operations, and other teams, while gaining hands-on experience with tools such as Salesforce, Excel, Microsoft 365, and Copilot.

A Typical Day in the Life Includes:

- Supporting day-to-day partner operations, including access management, partner registration, lead referrals, inquiries, and other partner lifecycle activities.
- Maintaining accurate partner, customer, and CRM data and helping ensure information meets our internal governance standards.
- Working with data in Salesforce and Excel to support reporting, analysis, and day-to-day operational requests.
- Supporting CRM data quality through regular checks, updates, and maintenance.
- Investigating questions and operational issues, gathering the information needed to find the right solution.
- Identifying opportunities to simplify repetitive tasks and improve existing processes.
- Collaborating with Sales, Channel, Operations, Compliance, and other teams to support our partner ecosystem.
- Supporting users of sales and partner management tools with guidance and day-to-day assistance.
- Learning and using technologies such as Microsoft Copilot and other automation tools to help make everyday work more efficient.

Basic Qualifications:

- Practical experience working with data, business processes, customer or partner support, operations, or a similar area.
- Good working knowledge of Microsoft Excel, including filtering data and using basic formulas or lookup functions.
- An interest in working with business systems and data. Previous experience with a CRM system is helpful, but we do not expect you to already know every tool we use.
- Good analytical and problem-solving skills, with the ability to investigate an issue and look for solutions.
- Good organizational skills and attention to detail.
- Ability to prioritize multiple requests and adapt when priorities change.
- Good communication skills and comfortable working in English in an international environment.
- A proactive approach to learning and willingness to ask questions, explore solutions, and develop new skills.

Preferred Qualifications:

- Previous exposure to Sales Operations, Partner Operations, Channel Operations, Customer Support, or another operational business function.
- Familiarity with Salesforce or another CRM platform.
- Experience using Excel for data analysis, reconciliation, reporting, or similar activities.
- Experience within a technology, software, SaaS, or enterprise software environment.
- Interest in process improvement, automation, Microsoft Copilot, or other AI-enabled tools.
- Understanding of partner or channel business processes.
- Additional Microsoft 365 skills or experience working with reporting and dashboards.