About this role
WillScot family of companies where our team of nearly 5000+ people makes our company a Great Place to Work® (https://www.greatplacetowork.com/certified-company/7051681) and provides a competitive advantage in supporting our customers.
As North America’s leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More (https://careers.willscot.com/?_gl=1*h7ay0*_gcl_au*MTM1MjA4Mzc2NC4xNzUzMjEyMzQ3).
Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are, here (https://careers.willscot.com/?_gl=1*h7ay0*_gcl_au*MTM1MjA4Mzc2NC4xNzUzMjEyMzQ3).
## ABOUT THE JOB:
The Credit & Collections Specialist plays a key role in supporting the company’s working capital objectives by driving timely payment resolutions through proactive customer engagement and cross-functional collaboration. This role ensures positive customer experience while managing a portfolio of commercial accounts to reduce risk, improve cash flow, and strengthen long-term customer relationships.
WHAT YOU'LL BE DOING:
Customer Account Management
Serve as the primary point of contact for a defined portfolio of commercial accounts, managing the full receivables lifecycle. Build and maintain strong customer relationships to ensure timely payments, understand account behaviors, and proactively address potential obstacles to resolution.
Issue Resolution & Cross-Functional Collaboration
Partner with Sales, Billing, Operations, and Credit to resolve complex issues including invoice disputes, contract misalignments, purchase order discrepancies, and tax-related questions. Escalate unresolved issues to leadership or Legal with clear documentation and thoughtful recommendations.
Risk Monitoring & Analysis
Monitor aging reports and customer payment trends to identify delinquencies or high-risk accounts. Investigate unapplied payments, short-pays, and other anomalies, and take corrective actions to mitigate financial risk.
System Documentation & Case Management
Maintain accurate, timely, and complete documentation of all customer interactions, payment commitments, and resolution outcomes within SAP and Salesforce to ensure transparency and traceability.
Performance Support & Process Improvement
Contribute to department-wide goals and initiatives by participating in collections campaigns, supporting KPI achievement, and identifying opportunities for process improvement through root cause analysis and feedback loops.
Additional Duties and Functions as assigned
EDUCATION AND QUALIFICATIONS:
Education And Qualifications:
• Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
• 2 to 7 years of experience in collections with a focus on B2B accounts/ commercial collections /corporate customer.
• Experience of working in a Global Capability Center/ GCC/ shared services, would be an added advantage.
• Ability to work independently and make decisions in a fast-paced environment.
• Excellent communication with fluency in English language
• High degree of attention to detail
• Ability to work independently with minimal supervision, and as part of a team with strong interpersonal skills.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
As a global employer, we are committed to equal opportunity and fair employment practices. Hiring and employment decisions are based on job‑related skills, qualifications, experience, performance, and merit, consistent with business needs and applicable laws.