CATHETER COORDINATOR - Jeffersonville (11640)

Catheter Coordinator

Location(s): Jeffersonville
Department: Clinical
Job Type: Part Time, Non-Exempt
Schedule:  Monday through Friday- In Office (Day Shift)

Reports to:  Area Manager

First Urology is the largest independent urology practice serving Louisville, Kentucky, and Southern Indiana, providing comprehensive care for men, women, and children across multiple locations. Our team is dedicated to delivering exceptional patient care through advanced technology, innovative treatments, and a collaborative approach that puts patients first. We offer a full spectrum of urologic services, including minimally invasive surgery, cancer care, men's and women's health, kidney stone treatment, pelvic health, imaging, pathology, clinical research, and more.

At First Urology, our people are the heart of everything we do. We foster a culture built on teamwork, respect, integrity, and continuous growth, where employees are empowered to make a meaningful impact on the lives of our patients and one another. Our commitment to investing in our team has earned us recognition as one of  Business First's Best Places to Work in Louisville and Southern Indiana for 10 consecutive years , along with additional workplace honors. We offer competitive compensation, generous benefits, opportunities for professional development, and a healthy work-life balance.

If you're looking to join an organization that values excellence, innovation, compassion, and community, First Urology is a place where your career can thrive while making a difference every day. Learn more at  www.1sturology.com or follow us on Facebook, Instagram, and LinkedIn.

Position Summary:

The Catheter Coordinator is responsible for supporting the daily operations of the First Urology Catheters program through customer service, catheter order processing, documentation management, and administrative coordination.

This position serves as a primary point of contact for customers and physician offices, ensuring timely communication, accurate order processing, and appropriate follow-up throughout the order fulfillment process.

The coordinator will manage routine customer service and order-related responsibilities independently while working closely with the Catheter Program Supervisor to resolve complex issues, maintain operational efficiency, and support the continued growth of the FU Catheters program.

Customer Service & Communication

- Answer incoming telephone calls and voicemails related to FU Catheters.

- Respond to customer emails and routine inquiries in a timely and professional manner.

- Serve as a point of contact for customers regarding order status, documentation, and general product-related questions.

- Resolve routine customer concerns and escalate complex issues to the Catheter Program Supervisor as appropriate.

- Communicate order updates, delays, and other relevant information to customers.

- Maintain professional and effective communication with customers.

Catheter Order Processing & Coordination

- Receive, enter, and process catheter orders in accordance with established procedures.

- Review incoming orders for completeness and identify missing or incomplete information.

- Monitor orders throughout the processing and fulfillment process to ensure timely completion.

- Communicate order and order delivery updates to customers as needed.

- Identify orders requiring additional review or intervention and communicate concerns to the Catheter Program Supervisor.

- Maintain accurate and timely documentation of order-related activities.

Customer Records & Documentation

- Maintain accurate customer records, contact information, and order documentation.

- Organize and maintain electronic files and other program-related records.

- Ensure documentation is complete, appropriately maintained, and accessible in accordance with established procedures.

- Assist with identifying and correcting documentation discrepancies.

- Support record maintenance and documentation practices consistent with applicable organizational policies and regulatory requirements.

Administrative & Operational Support

- Maintain and update FU Catheters procedures, workflow documentation, and reference materials.

- Assist with documenting established processes and operational changes.

- Maintain tracking logs, spreadsheets, and other program-related records.

- Identify recurring order issues, communication challenges, and opportunities for workflow improvement.

- Assist with internal coordination and follow-up related to catheter orders and customer service.

- Provide administrative support to the Catheter Program Supervisor as needed.

- Perform other related duties in support of FU Catheters operations.

Order Fulfillment & Physical Operations

- Prepare and assemble catheter orders for shipment in accordance with established procedures.

- Pull appropriate products and supplies for customer orders.

- Verify products, quantities, and order information before preparing orders for delivery.

- Package orders appropriately and prepare them for fulfillment.

- Assist with maintaining an organized inventory of catheter supplies and fulfillment materials.

- Identify low stock levels, discrepancies, or supply issues and communicate them to the Catheter Program Supervisor.

- Maintain an organized and efficient order fulfillment workspace.

- Assist with receiving, organizing, and stocking supplies as needed.

- Ensure orders are assembled accurately and prepared for timely shipment.

Qualifications

- High school diploma or equivalent required.

- Ability to lift up to 50 pounds.

- Previous customer service, administrative, medical office, or order processing experience preferred.

- Experience in a healthcare, durable medical equipment, or medical supply environment preferred.

- Strong organizational skills and attention to detail.

- Excellent verbal and written communication skills.

- Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines.

- Ability to work independently while recognizing when assistance or escalation is necessary.

- Proficiency with computers, electronic documentation, email, and Microsoft Office applications.

- Ability to maintain confidentiality and handle customer and healthcare-related information appropriately.

- Willingness to learn FU Catheters procedures, products, and operational requirements.

Education and Certifications:

- High school diploma or equivalent (required); associate degree or higher a plus.

EEOC Statement:

First Urology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. May be required to undergo background check and/or drug screen