Customer Service Representative

Job Title: Customer Service Representative

Job Description

We are seeking a Customer Service Representative to support customers in a fast-paced call center environment. This position will handle inbound customer calls, document service requests, create service tickets, coordinate service appointments, and assist customers with billing questions, gas refills, and equipment-related concerns. The ideal candidate has strong communication and customer service skills, is comfortable working on a computer and handling a high volume of customer interactions, and can accurately document information while coordinating service needs.
### Responsibilities
Handle inbound customer calls and provide professional, timely assistance. Document customer concerns and create service tickets in the system. Schedule and coordinate service appointments and dispatch requests. Assist customers with billing questions and disputes. Coordinate requests for refills and service. Document equipment and safety-related concerns and route them to the appropriate team. Maintain accurate customer and service records. Communicate with customers, technicians, and internal team members regarding service updates. Provide a positive customer experience while resolving issues efficiently.
### Qualifications
Previous customer service, call center, customer support, or dispatch experience preferred. Strong verbal communication and interpersonal skills. Comfortable handling inbound calls and assisting customers with a variety of issues. Basic computer skills, including Microsoft Office. Ability to learn new software and customer service systems quickly. Strong attention to detail and organizational skills. Ability to multitask between calls, data entry, scheduling, and service requests. Comfortable working weekends and flexible schedules as needed.
### Paid Training
Three weeks of classroom-based training. One week of hands-on training with a supervisor. Training schedule is Tuesday through Friday, 7:00 AM to 6:00 PM.
### Work Environment
100% onsite in Stuart, FL. Professional, air-conditioned office and call center environment. Collaborative team environment with opportunities for career growth. Job Type & Location This is a Contract to Hire position based out of Stuart, FL.
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Stuart, FL.
Application Deadline
This position is anticipated to close on Nov 20, 2026.
Workplace Type
This is a fully onsite position in Stuart,FL.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.