Sr. Manager, HRSS - Processing Centre

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As Sr. Manager, People Services - India & Global Services Team , you will lead People Services delivery for India while also overseeing a centralized Global Services Team responsible for consistent, high-quality HR lifecycle transactions at scale.

You will play a critical leadership role in creating a connected employee and manager experience, simplifying and standardizing HR operations, strengthening data quality and controls, and accelerating automation and AI-enabled service delivery.

Working closely with HR Shared Services, Payroll, Centres of Excellence, Technology, Automation & AI, and regional People Services teams, you will help build a scalable, efficient and future-ready People Services organization.

WHAT THE ROLE OFFERS

- Lead People Services for India , covering key employee lifecycle activities including onboarding, employee and organization changes, transfers, promotions, leave and absence, employee documentation, exits, records and statutory administration.
- Lead the Global Services Team , delivering standardized HR transactions across multiple countries through common processes, service measures and operating standards.
- Drive service excellence through SLAs, cycle time, first-time-right quality, backlog management, productivity and employee/manager experience .
- Ensure India HR operations meet applicable statutory, regulatory, policy, audit, data privacy and record-retention requirements .
- Simplify and standardize HR processes, reducing unnecessary steps, hand-offs, approvals and rework.
- Partner with Automation & AI teams to identify and implement workflow, RPA, orchestration, agent-assist and AI-enabled service opportunities .
- Improve adoption and effectiveness of Talent Central , ensuring high-quality HR data and better use of technology across People Services.
- Forecast demand and manage capacity, peaks, service risks, cross-training and workload across teams and time zones.
- Maintain strong SOPs, playbooks, work instructions and control frameworks across the operation.
- Partner with People Services leaders across the Americas, EMEA and APJ to clarify global and regional ownership and continuously improve service delivery.
- Build a high-performing organization through coaching, cross-skilling, succession planning, career development and performance management .
- Lead operational transitions and migration waves while protecting employee experience and service continuity. [JD - Sr. M...m v1.1.pdf]

WHAT YOU NEED TO SUCCEED

- 12+ years of experience in HR Operations, People Services, HR Shared Services or a comparable service-delivery environment.
- At least 5 years of leadership experience managing managers and multi-team operations.
- Demonstrated experience leading both in-country HR delivery and global or multi-country shared services operations .
- Strong understanding of employee lifecycle transactions, service management, capacity planning, operational controls and quality assurance.
- Experience using operational data and service metrics to improve SLA performance, cycle time, quality, productivity and customer experience .
- Practical experience with process improvement methodologies such as Lean, Six Sigma or equivalent approaches .
- Good understanding of workflow automation, RPA, case management and AI-enabled employee support .
- Experience working with HR platforms and HR data, ideally including Talent Central or comparable enterprise HR systems .
- Strong understanding of controls, segregation of duties, data privacy, audit requirements and compliance in a multi-country environment.
- Working knowledge of India HR statutory and regulatory requirements .
- Strong stakeholder-management skills with the ability to work across HR, Payroll, Technology, COEs and geographically distributed teams.
- Bachelor's degree in Human Resources, Business, Operations or a related discipline .
- Lean/Six Sigma, PMP/PRINCE2, change management or HR technology certification is desirable.

HOW YOU'LL MAKE A DIFFERENCE

Success in this role will mean:

- Consistently strong SLA, cycle-time and first-time-right performance.
- Improved employee and manager experience with fewer hand-offs and escalations.
- High levels of HR data accuracy and audit readiness.
- Reduced manual processing through standardization, automation and AI.
- Effective management of demand, capacity, backlog and service risk.
- Successful global process migrations without disruption to service.
- Strong team engagement, cross-skilling and leadership capability.
- A measurable shift toward simpler, scalable and globally consistent People Services.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.