Head of Region HR Operations - AMEA & China

Job Requirements

The Regional Head of HR Operations is responsible for leading the strategy, governance, delivery, and continuous improvement of HR Operations across the region. This leader owns the end-to-end operational performance of HR services, ensuring a consistent, compliant, and high quality employee experience while aligning regional execution with the global HR operating model.

The role provides direct leadership to a regional team of HR Operations Specialists and Team Leads, building a high-performing organization focused on service excellence, operational efficiency, and continuous improvement. Through coaching, development, and clear performance expectations, the Regional Head fosters a collaborative, customer-focused culture while ensuring consistent execution of HR services across the employee lifecycle.

Partnering closely with Global HR Operations, Region HR Leadership, and Centers of Excellence, the Regional Head of HR Operations drives operational excellence through standardized processes, service management, and data-driven decision making. The role is accountable for building an engaged, high-performing organization that continuously improves service delivery, operational efficiency, and employee experience while enabling business success across the region.

Key Responsibilities

HR Operations Strategy & Leadership

- Develop and execute the regional HR Operations strategy aligned with company priorities and the global HR operating model.
- Own the end-to-end delivery, performance, and continuous evolution of HR Operations across the region.
- Establish operational priorities, governance, and service standards that support business objectives while balancing global consistency with regional requirements.
- Serve as the senior regional leader for HR Operations, fostering strong partnerships across HR and business functions.

Service Delivery Excellence

- Maintain strong partnerships with Siemens GBS and other external partners anchors in productivity, satisfaction and care for all Healthineers.
- Ensure exceptional execution of the employee lifecycle, through strong internal and external partnerships.
- Lead a regional team of HR Operations Specialists and Team Leads to consistently deliver accurate, timely, and high-quality HR services while meeting established Service Level Agreements (SLAs), quality standards, and customer experience expectations.
- Monitor and improve operational performance through Key Performance Indicators (KPIs), service metrics, and employee feedback.
- Lead regional service management, issue resolution, and operational escalations while promoting a culture of accountability and customer focus.

Operating Model & Continuous Improvement

- Own and continuously optimize the regional HR Operations operating model to improve effectiveness, scalability, and service quality.
- Drive process standardization while ensuring compliance with regional legal and regulatory requirements.
- Lead continuous improvement initiatives leveraging automation, AI-enabled capabilities, and digital technologies to simplify work and improve operational performance.

Digital HR & Technology

- Ensure strong HR data governance, system integrity, and operational reporting capabilities.
- Support implementation of global HR technology initiatives and regional enhancements.

Compliance, Risk & Governance

- Ensure HR Operations complies with applicable labor laws, company policies, data privacy requirements, and internal controls.
- Maintain strong operational governance and readiness for internal and external audits.
- Partner with Legal, Compliance, Payroll, Finance, and Internal Audit to proactively identify and mitigate operational risks.

Financial & Resource Management

- Manage the regional vendor relationships and resource planning to optimize service quality, scalability, and cost efficiency.
- Evaluate organizational capacity and allocate resources to meet evolving business priorities.

Leadership & Talent Development

- Lead, coach, and develop a regional team of HR Operations Specialists and Team Leads, fostering a culture of accountability, collaboration, continuous learning, and customer service excellence.
- Establish clear performance expectations, goals, and development plans that build organizational capability and prepare future leaders.
- Promote employee engagement, inclusion, and well-being while creating an environment where team members are empowered to innovate and continuously improve.
- Allocate resources and workload across the team to ensure effective service delivery, operational resilience, and achievement of regional priorities.
- Drive succession planning and talent development to strengthen the long-term capability of the HR Operations organization.

Stakeholder Partnership

- Build trusted partnerships with Global HR Operations, HR Region Leadership, Regional Centers of Excellence and other key stakeholders.
- Represent regional priorities while contributing to the evolution of the global HR Operations strategy.

Work Experience

Qualifications & Experience

Required Experience

- Bachelor’s degree in Human Resources, Business Administration, or a related discipline; Master’s degree preferred.
- 10+ years of progressive HR Operations, Shared Services, or HR Service Delivery leadership experience within a complex global organization.
- Demonstrated experience leading and developing teams, including direct leadership of HR Operations Specialists, Team Leads, or comparable operational roles.
- Experience leading geographically dispersed teams across multiple countries and cultures.
- Fosters a culture of care by delivering high-quality, timely, and empathetic HR services that support employees throughout every stage of the employee lifecycle
- Proven success leading large-scale HR transformation, operational excellence, and process improvement initiatives.
- Experience managing global or regional shared service organizations and enterprise HR operating models.
- Strong understanding of HR compliance, governance, and regional employment regulations.
- Experience partnering with HR Business Partners, Centers of Excellence, Payroll, HR Technology, and business leadership.
- Experience managing operational metrics, service performance, budgets, and vendor relationships.

Technical Expertise

- Deep understanding of end-to-end HR Operations and employee lifecycle management.
- Experience with enterprise HR platforms such as Workday and case management solutions.
- Strong knowledge of HR data governance, analytics, reporting, and service management.
- Experience implementing automation, AI-enabled solutions, and digital HR technologies desired.