Senior Quality Engineer

Job Description

The Senior Quality Engineer is a senior individual contributor responsible for leading enterprise-wide problem-solving, root cause analysis, and quality improvement initiatives across the End-to-End (E2E) Quality organization. The role focuses on identifying, investigating, and eliminating systemic quality issues affecting customers, manufacturing facilities, Regional Distribution Centers (RDCs), suppliers, and field performance.

As a strategic quality leader, the individual drives resolution of complex quality challenges through structured methodologies such as 8D, DMAIC, 5 Why, Fishbone, FRACAS, Fault Tree Analysis and statistical analysis techniques. The role leverages data and business insights to identify systemic risks, prioritize improvement opportunities, and ensure effective corrective and preventive action implementation.

The role partners closely with Engineering, Manufacturing, Supply Chain, Product Development, Service, Operations, and Commercial teams to ensure the business implements sustainable corrective and preventive actions.

This position serves as a highly influential technical leader across a matrixed organization, providing technical leadership, facilitating cross-functional alignment, promoting accountability, standardizing best practices, and supporting leadership teams in making data-driven decisions that improve reliability, customer experience, operational excellence, and business performance.

The individual serves as a catalyst for continuous improvement by translating quality data into actionable business strategies, driving organizational learning, and establishing consistent problem-solving disciplines across the enterprise.

Core Areas of Accountability

- Enterprise problem-solving and root cause analysis leadership.
- Identification and elimination of systemic quality issues impacting customers, manufacturing, suppliers, distribution, and field performance.
- Data-driven analysis of quality trends, risk signals, and emerging issues.
- Development and verification of corrective and preventive action effectiveness.
- Technical leadership and influence across cross-functional teams and stakeholders.
- Deployment of enterprise quality strategies and continuous improvement initiatives.
- Standardization and governance of problem-solving methodologies, tools, and best practices.
- Quality performance reporting, risk assessment, and executive-level communication.
- Coaching and mentoring teams in structured problem-solving and quality improvement techniques.
- Driving organizational learning through lessons learned, knowledge sharing, and best practice deployment.

Qualifications & Skills

- Bachelor’s degree in engineering, Quality, Manufacturing, Industrial Engineering, or a related technical discipline.
- 4+ years of experience within quality, manufacturing, product development, supplier quality, reliability, or operational excellence environments.
- Advanced expertise in structured problem-solving methodologies including 8D, DMAIC, 5 Whys, Fishbone, FRACAS, Fault Tree Analysis, and statistical analysis tools.
- Strong understanding of quality management systems, quality engineering principles, and continuous improvement methodologies.
- Demonstrated ability to influence leaders and cross-functional teams without direct authority.
- Experience leading complex investigations and enterprise-level quality improvement initiatives.
- Excellent communication, facilitation, stakeholder management, and presentation skills.
- Proven ability to drive sustainable business improvements in complex, matrixed organizations.