SVP, General Manager

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

- Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Overview 
The General Manager (GM) will lead a newly established division focused on driving measurable innovation across healthcare revenue cycle operations through advanced technologies, including AI, automation, data science, and next‑generation platform design. This role is accountable for strategic direction, full operational delivery, and cross‑functional leadership over engineering, product, AI research, data science, and client pilot functions.

The ideal candidate combines deep healthcare revenue cycle expertise with a strong track record of building and scaling technology-driven solutions—preferably those leveraging artificial intelligence, machine learning, and workflow automation.

Key Responsibilities

Strategic Leadership 
• Define and own the division’s strategy, roadmap, and priority initiatives within the funding and governance framework approved by the Control Tower Steering Committee. 
• Identify innovative opportunities to modernize healthcare revenue cycle processes using emerging technologies such as AI, LLMs, predictive analytics, intelligent automation, and digital platforms. 
• Partner with executive leadership to align the division’s objectives with broader enterprise goals, ensuring consistent standards, governance alignment, and measurable impact.

Operational Execution & Delivery 
• Lead end-to-end execution across engineering, product management, AI research, data science, and client pilot teams. 
• Approve and oversee pilot programs with health systems, RCM teams, and strategic partners. 
• Make day‑to‑day operational and investment decisions within pre-approved authority thresholds. 
• Drive continuous improvement in solution performance, operational efficiency, and customer outcomes.

Team & Organizational Leadership 
• Recruit, develop, and lead a high‑performing multidisciplinary organization of engineers, product leaders, data scientists, researchers, and program managers. 
• Build a culture of innovation, experimentation, accountability, and transparent communication. 
• Ensure effective resource allocation, talent management, and organizational structure to support growth.

Governance & Cross‑Functional Alignment 
• Work collaboratively with Legal, Finance, HR, Security, Compliance, and other corporate functions. 
• Monitor program performance against KPIs including clinical and operational outcomes, automation gains, and customer satisfaction. 
• Ensure the division operates within approved budgetary and reporting parameters.

Qualifications

Required 
• 10+ years of leadership experience in healthcare revenue cycle operations, healthcare technology, or related innovation-driven business. 
• Deep domain knowledge in healthcare RCM. 
• Proven success leading technology or product organizations delivering AI‑enabled platforms. 
• Demonstrated ability to manage multidisciplinary technical and operational teams. 
• Experience standing up new business units, innovation labs, or high-growth initiatives. 
• Strong financial acumen, strategic planning, and decision-making.

Preferred 
• Experience with AI/ML research, NLP, or LLM application design. 
• Background deploying solutions within health systems or large provider organizations. 
• Familiarity with HIPAA, healthcare compliance, and responsible AI governance.

Key Competencies 
• Strategic mindset and ability to translate vision into roadmaps. 
• Strong operational and organizational leadership. 
• Excellent executive communication and influence skills. 
• Entrepreneurial, action-oriented, and innovation-driven. 
• Customer‑centric mindset.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

- Associate Benefits –   We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered.  Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected] .

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble