About this role
Hybrid role with 2 days per week in the office.
About Greenpark
Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison d’être is to create amazing content that people and algorithms love, through data-led and performance-driven search and social content that helps brands create meaningful connections. Our expertise in Omnichannel Search & Insights, Creative Content and Performance Tech is delivered via an ad agency and in-house models, for a global client portfolio including Unilever, AstraZeneca, Sanofi, Lipton, Essity, Magnum, De Beers and more.
Want the real inside scoop? Our Playbook gives you a peek into how we work at Greenpark. Check it out here.
Our Values
We do everything with kindness and respect at the core. ‘We Strive’, ‘Acting Together’ and ‘With Kindness’ are the values that guide us.
About Client Services at Greenpark
We are independent and growing, and different to a lot of traditional network agencies. Client Services here needs a commercial mindset, while staying focused on delivering great work and great relationships with clients. In Client Services we are:
- Hands up and hands in – offering support and diving in to fix things
- Radiators not drains – we bring energy and clarity, not noise and confusion
- Drivers not passengers, and action and solution orientated
- Meticulous checkers and on the detail
- Kind, not nice: we give and take constructive feedback to improve
- Thick skinned, warm hearted, and a team
About the role
The Senior Account Manager plays a vital role within the Client Services team, driving client partnership, strategic delivery and account growth across assigned accounts. As the day-to-day lead, you’ll develop your strategic influence while maintaining strong client relationships and delivery oversight.
This is a hybrid role, with a minimum of two days per week in our London office.
What you’ll do
Client Communications & Relationships
- Lead weekly status calls, making sure notes are consolidated and promptly shared with the client
- Own day-to-day client communication, addressing issues directly and managing expectations on timelines with support from the PM
- Keep your CS Lead informed of key updates, emerging issues and new opportunities
- Build strong, genuine relationships with client contacts and spot opportunities to add value
Strategic Thinking
- Work with the CS Lead and Strategy team to develop robust strategies that meet clients’ objectives and KPIs
- Help shape clear, actionable briefs using the Better Brief Checklist
- Contribute to strategic discussions with data, insights and market trends, highlighting what’s working and where to improve
Forecasting & KPIs
- Help create clear KPIs from client objectives and track performance over time
- Interpret results, flag underperformance and communicate insights that drive action
Finance
- Keep the 4MF, budget and invoice trackers up to date with the CS Lead and PM team
- Ensure POs are received before month-end and liaise with Finance on billing issues
Team Development & Culture
- Mentor junior team members and new starters on your accounts
- Share client work with the wider team and contribute to a culture that reflects Greenpark’s values
About you
- 2–3 years’ experience, ideally within a digital or social agency
- Working knowledge of Search and Social channels
- Experience working with global accounts, including developing playbooks and delivering content at scale across markets
- Integrated digital experience, with an understanding of the whole ecosystem, from search and social media to website content and AI visibility (AEO/GEO)
- Strong interest in digital media, AI, paid and owned content, social and influencer marketing
- Highly organised with strong attention to detail and reliable follow-through
- Confident communicator, able to work with clients from different backgrounds and cultures
- Collaborative, proactive and calm under pressure
- Bonus if you have B2B or foodservice industry experienc