Manager of Ticket Administration and Distribution

Rio Las Vegas is an iconic resort destination committed to delivering exceptional guest experiences through hospitality, entertainment, dining, and gaming. Our Team Members are the foundation of our success, creating memorable experiences for our guests while supporting a culture built on service, teamwork, accountability, and respect.

At Rio Las Vegas, we believe in fostering an inclusive work environment where Team Members are valued, empowered, and provided opportunities for growth and professional development. Whether serving guests directly or supporting behind-the-scenes operations, every Team Member plays an important role in our continued success.

What You'll Do

The Manager of Ticket Administration and Distribution is responsible for the strategic administration, optimization, and oversight of ticketing systems and third-party ticket distribution channels supporting Rio Las Vegas entertainment and event offerings. This position serves as the primary subject matter expert for ticketing platforms, event configuration, pricing administration, reporting, and distribution partnerships.

The role exercises independent judgment and discretion in evaluating business opportunities, recommending pricing and distribution strategies, negotiating partner relationships, improving operational processes, and supporting revenue-generating initiatives. The position collaborates extensively with Marketing, Entertainment, Revenue Management, Finance, Hotel Operations, and external business partners to maximize ticket sales, improve market reach, and support company objectives.

Role Expectations

Responsibilities include, but are not limited to, the following:

Ticket Administration

- Administer, configure, and maintain Ticketmaster Archtics, Ticketmaster Host, and related ticketing platforms.
- Create and maintain event builds, pricing structures, price codes, financial settings, service charges, fees, reporting parameters, user administration, and system permissions.
- Review and validate ticketing system data to ensure accuracy, integrity, and compliance with established operational standards.
- Monitor ticketing activity and resolve system, event, pricing, and reporting discrepancies.
- Develop, implement, and continuously improve ticket administration procedures, controls, and operational workflows.
- Partner with Information Technology and third-party vendors to troubleshoot and resolve system and hardware-related issues.
- Train Team Members on ticketing system functionality, reporting tools, and best practices.

Reporting, Analysis, and Strategic Planning

- Analyze ticket sales, pricing performance, distribution channel effectiveness, consumer demand, and market trends.
- Prepare and distribute recurring and ad hoc reports that support business planning and operational decision-making.
- Monitor key performance indicators including ticket sales, booking pace, booking windows, revenue performance, and distribution effectiveness.
- Evaluate business results and develop recommendations that support revenue growth, operational efficiencies, and strategic objectives.
- Analyze competitive marketplace conditions and provide recommendations regarding pricing, packaging, promotions, and distribution strategies.

Distribution Management and Business Development

- Develop and implement ticket distribution strategies designed to maximize ticket sales, market exposure, and revenue generation.
- Serve as the primary contact for assigned third-party distribution partners, including online travel agencies (OTAs), tour operators, travel agencies, ticket brokers, and other distribution channels.
- Identify, evaluate, negotiate, and establish new distribution partnerships consistent with business objectives.
- Negotiate business terms, promotional opportunities, distribution initiatives, and contractual agreements with external partners.
- Oversee onboarding, pricing updates, account maintenance, payment processes, and operational execution of distribution partnerships.
- Evaluate partner performance and recommend strategic adjustments to improve account effectiveness and profitability.
- Seek new business development opportunities that increase market penetration and ticket sales performance.

Cross-Functional Leadership

- Collaborate with Entertainment, Marketing, Hotel Operations, Revenue Management, Finance, Group Sales, Leisure Sales, and other departments to optimize ticket sales strategies.
- Serve as a key liaison between internal stakeholders, show producers, ticketing partners, and distribution channels.
- Lead or participate in cross-functional initiatives designed to improve operational performance, increase revenue, and enhance guest experiences.
- Represent Rio Las Vegas at industry conferences, trade shows, business meetings, sales missions, and other professional events as required.

Compliance and Operational Excellence

- Exercise independent judgment and discretion when making recommendations affecting ticket distribution, pricing strategies, operational processes, and business partnerships.
- Ensure compliance with all Company policies, internal controls, contractual obligations, gaming regulations, and applicable federal, state, and local laws.
- Maintain confidentiality of sensitive business, financial, guest, and operational information.
- Perform other duties and responsibilities as assigned.

Supervisory Responsibilities

This position does not currently have direct supervisory responsibilities. The incumbent may provide project leadership, technical guidance, training, and subject matter expertise to Team Members and business partners as required.

Requirements

Required Qualifications

- Strong working knowledge of Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
- Excellent written, verbal, interpersonal, analytical, and presentation skills.
- Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
- Demonstrated ability to exercise sound judgment and independent decision-making.
- Ability to effectively analyze data and translate findings into actionable business recommendations.
- Exceptional attention to detail and commitment to accuracy.
- Strong relationship-building and negotiation skills.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to travel domestically and internationally as business needs require.
- Ability to work a flexible schedule, including evenings, weekends, and holidays when necessary.
- Ability to work effectively in a fast-paced, deadline-driven environment.
- Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field; or an equivalent combination of education and experience.
- Minimum ten (10) years of progressive experience in ticketing, entertainment operations, hospitality, revenue management, distribution management, or related fields.

Preferred Qualifications

- Experience with Ticketmaster Archtics, Ticketmaster Host, or similar ticketing platforms.
- Experience within the gaming, hospitality, entertainment, or resort industry.
- Experience negotiating and managing third-party distribution agreements.
- Experience with revenue optimization and pricing strategy initiatives.
- International business and cross-cultural experience.

Certifications, Licenses, Registrations

- Must be able to obtain and maintain all licenses, registrations, work cards, permits, certifications, and gaming-related approvals required by federal, state, local, and Company regulations.
- Must maintain eligibility to work in a licensed gaming environment.

Physical Requirements

- Ability to perform the essential functions of the position with or without reasonable accommodation.
- Frequent sitting, standing, walking, reaching, bending, kneeling, and movement throughout office, entertainment, hotel, and operational areas.
- Ability to regularly lift and/or move up to ten (10) pounds.
- Ability to use computers, telephones, and standard office equipment for extended periods.
- Ability to work under time constraints and meet established deadlines.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Working Conditions

·  Work is primarily performed indoors within a climate-controlled office, hospitality, and entertainment environment.

·  May be exposed to varying levels of noise, dust, and environmental conditions common to a hotel and casino resort operation.

·  May be exposed to secondhand tobacco smoke in designated areas of the property, consistent with applicable laws and business operations.

·  Schedule may include evenings, weekends, holidays, and variable shifts based on business needs.

· Position may require work in excess of forty (40) hours per week to meet operational requirements and business objectives.

· Occasional domestic and international travel may be required.

DISCLAIMER

This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Rio Las Vegas reserves the right to modify, interpret, or apply this job description as business needs require. Nothing in this job description creates an employment contract, express or implied, nor does it alter the at-will employment relationship. Team Members may be required to perform duties outside their normal responsibilities as assigned by management.

EQUAL EMPLOYMENT OPPORTUNITY

Rio Las Vegas is an Equal Opportunity Employer committed to providing a workplace free from discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merit, business needs, and legitimate job-related factors without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, military or veteran status, or any other protected status under applicable federal, Nevada state, or local law.