Medical Office Manager I

Position Summary

The Medical Office Manager I is responsible for the daily operations of the location. Provides staff and operations support for the office in which they are assigned. Promotes a positive and supporting environment for site staff, patients, and providers.

Major Duties and Responsibilities

- Oversees daily office operations and delegates as needed.

- Responsible for providing overall leadership, growth, marketing, administration and performance of all aspects of the practice to ensure accomplishment of its objectives and goals.

- Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.

- Create an atmosphere of team building for the site and set a professional example for staff.

- Responsible for personnel functions including staffing, training, monitoring and evaluation of staff.

- Post job openings using Newton Applicant Tracking System and interview new hires for site for administrative and clinical positions.

- Responsible for payroll, accounts payable and charge entry as well as delinquent claims and or bad debt.

- Review financials (i.e. P&L statements, GL reports, inventory control, payroll, etc.).

- Submit daily deposit registers to accounting as well as track timekeeping for employees.

- Analyze costs for overhead based on information from payroll distribution or overtime and schedule employee coverage appropriately.

- Hold weekly and or monthly meetings with managing physician and staff.

- Responsible for resolving patient complaints and customer service issues.

- Maintains strictest confidentiality.

- Other duties as assigned.

Compensation starts at $45,659 per year, with the final annual salary determined by the candidate's relevant experience and qualifications.

Qualifications

Knowledge, Skills and Abilities

- Knowledge of organizational policies, procedures and systems.

- Knowledge of clinic office procedures.

- Knowledge of computer systems and applications.

- Knowledge of medical practices, terminology, and reimbursement policies.

- Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.

- Skill in planning, organizing, delegating and supervising.

- Skill in evaluating the effectiveness of existing methods and procedures.

- Skill in operating a variety of office equipment and computer programs.

- Ability to work scheduled hours as defined in the job offer.

- Ability to read, interpret and apply policies and procedures.

- Ability to communicate clearly and effectively.

- Ability to set priorities among multiple requests.

- Ability to interact with patients, medical and administrative staff, public effectively.

- Ability to work with minimal supervision.

Education / Training / Requirements

- Associates degree or equivalent.

- Must have 3-5 years of experience in a medical office setting.

- Experience with prior EHR systems, required.

Physical Demands

- Ability to lift or move equipment.

- Ability to stand and walk for limited periods of time.

- Ability to sit for extended periods of time.

- Ability to enter data into a computer via a keyboard.

- Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *

- Ability to grasp and hold up to 30 lbs.*

- Ability to occasionally squat and lean over.

- Ability to hear normal voice level communications in person or through the telephone.

- Ability to speak clearly and understandably.

- Basic vision, corrected.

- Ability to see and understand data on a computer screen.

Success Factors

- Alignment with Company Mission and Core Values

- Excellent Time Management/Organized

- Open Communication/Positive

- Goal Driven

- Excellent Customer Service

- Juggles Multiple Priorities

- Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*).