Vice President, TCE US Travel Network

The Vice President, TCE US Travel Network will be a key member of the US Travel & Concierge Experiences leadership team, responsible for leading the US Travel Network and delivering strong bookings and revenue growth, alongside customer, colleague and operational outcomes.

This role will provide strategic and operational leadership across a complex sales and servicing environment, translating the US TCE strategy into clear priorities and disciplined execution. The Vice President will establish strong accountability for sales and operational performance, coach and develop leaders to raise the selling capability and ensure the organization consistently delivers exceptional experiences for our Card Members.

Working closely with leaders across TCE and broader Global Servicing, the successful candidate will balance day-to-day operational excellence

- Minimum 10 years of relevant travel-industry experience, ideally within a leading travel agency or premium travel organization, with deep knowledge of travel sales and servicing.

- Proven expertise in sales leadership and coaching, with a record of building high-performing teams and delivering sustained, market-leading results.

- Demonstrated track record of leading a large-scale travel sales operation and delivering hundreds of millions of dollars in annual sales.

- Demonstrated success in creating a strong, customer-focused sales culture while maintaining rigorous governance, controls and compliance within applicable US regulatory requirements.

- Ability to lead through senior leaders and managing operations across multiple teams and/or locations.

- Strong track record of delivering measurable improvements in customer experience, operational performance and productivity.

- Proven ability to translate business strategy into operational priorities and execute effectively.

- Strong commercial and analytical judgment, with the ability to use data and insights to drive decisions.

- Demonstrated ability to influence and build effective relationships across functions and at senior leadership levels.

- Experience leading complex transformation and organizational change.

- Excellent communication skills with the ability to create clarity, inspire teams and influence diverse stakeholders.

- Demonstrated commitment to developing talent and building inclusive, high-performing teams.

Preferred Qualifications

- Experience within Travel, premium customer servicing or a high-touch service environment.

- Experience leading large, geographically dispersed operations.

- Experience delivering digital or technology-enabled servicing transformation.

- Strong understanding of workforce management, capacity planning and performance management within a large-scale servicing environment.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions