Service Desk Administrator II

Job Description

Solve it at the desk, fix it in the field, and keep every location moving.

Fox Rent A Car is looking for a Service Desk Administrator who lights up when a coworker asks for a hand. You bring steady skills, a friendly voice, and the kind of know-how that turns a stalled day into a productive one. You are just as comfortable deploying hardware on site as you are resolving tickets from your desk, and people trust you to get it done. This is a frontline IT role where your instincts, your hustle, and your people skills all show up on the same day.

Your Primary Focus Is To:

I. Level 2 Service Desk & Remote Site Support (~60% Focus)

- Technical Support & Troubleshooting: Identify, diagnose, and resolve Level 2 hardware, software, network, printing, wireless/LAN, and telephony issues reported via email, phone, or the ticketing portal.
- Field Support & Remote Site Travel: Travel to remote rental locations, airport hubs, and regional offices to perform on-site hardware deployments, branch turn-ups, infrastructure troubleshooting, and physical IT inventory audits.
- User & Identity Management: Provision, update, and manage user accounts, groups, and device objects in Active Directory and Google Admin across all store and corporate locations.
- Software & OS Deployment: Package, deploy, and maintain software applications and OS images using tools like PDQ Deploy, PDQ Connect, and SmartDeploy.
- Escalation & Documentation: Maintain clear documentation, step-by-step resolution guides, and site-specific IT profiles. Escalate complex infrastructure issues to Systems Engineers when necessary.

II. Mobile Device Management & Endpoint Security (~30% Focus)

- Device Lifecycle Management: Oversee procurement, provisioning, tracking, deployment, and decommissioning of corporate mobile and endpoint devices (iOS, Android, Windows, Chrome OS) used in the corporate office and field locations.
- MDM Administration: Maintain and configure the organization's MDM solutions (e.g., Microsoft Intune), enforcing compliance, security baselines, access controls, and remote wipe capabilities.
- Field Mobility Applications: Manage mobile application distribution and updates, ensuring handheld rental scanners, tablet kiosks, and mobility devices remain operational for frontline staff.

III. Proactive Maintenance & Project Support (~10% Focus)

- Participate in scheduled IT hardware refresh projects at remote branches.
- Proactively monitor site connectivity and local hardware to minimize operational downtime at high-volume rental locations.
- Other duties may be assigned.

Education & Experience:

- Education: High school diploma or equivalent.
- Experience: 3+ years of technical support/service desk experience involving endpoint or MDM administration (military service or structured IT internships included).
- OR 2+ years of relevant experience combined with an Associate/Bachelor's degree in IT, CS, MIS, or Cyber Security, or relevant certifications (e.g., CompTIA A+, Network+, Security+).

- Licensing: Valid Driver's License and clean driving record (required for regional site travel and rental car operation).
- Location: Base office at our corporate location in Tulsa, OK, supporting both local and field operations.
- Travel Expectation: Up to 10-20% travel required. Travel includes trips to regional rental locations, airport operations, and new facility openings across Fox Rent-A-Car operating areas.
- Schedule: Standard corporate hours with flexibility required during travel periods, project rollouts, or scheduled maintenance windows.
- Physical Demands: Ability to lift, transport, and install IT equipment (PCs, monitors, network switches, UPS units) weighing up to 50 lbs during site setup and deployments.

Skills & Strengths:

- Field Tech / Multi-Site Support: Prior experience supporting multi-location retail, or rental operations with field dispatch or site visit responsibilities.
- MDM & Endpoint Administration: Hands-on experience with Microsoft Intune or similar enterprise MDM platforms.
- Deployment & Imaging: Experience with OS imaging and automated software deployment tools (e.g., PDQ SmartDeploy, PDQ Deploy, PDQ Connect).
- Cloud & Collaboration Tools: Familiarity with Google Workspace Administration (Gmail, Drive, Admin Console) and Microsoft 365 environments.
- Networking & Hardware: Knowledge of branch networking essentials (switches, Wi-Fi access points, VPN hardware, receipt/label printers, POS hardware).

We Offer:

- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company-paid Life Insurance
- Company-paid AD&D Insurance
- Flexible spending account
- Parental leave
- Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, are based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and we offer reasonable accommodations upon request for both candidates and employees.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com