Utility Bill Data Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Utility Bill Data Manager

What this job involves - Seeking an experienced Utility Bill Data Manager responsible for managing, analyzing, and optimizing utility accounts across a diverse property portfolio. This role ensures accurate invoice processing, identifies cost-saving opportunities, maintains data integrity, supports energy procurement initiatives, and coordinates utility account onboarding/offboarding with third-party bill pay vendors.

What is your day-to-day?

Invoice & Account Processing

- Process and validate utility invoices for accuracy of rates, consumption, and charges across electricity, gas, water, and waste accounts.
- Identify and resolve billing discrepancies, overcharges, and billing errors.
- Conduct post-audit reviews to verify pricing accuracy and contract compliance.
- Manage utility account setups, transfers, and closures.
- Ensure timely payment processing and maintain utility vendor relationships.

Vendor Coordination

- Coordinate with bill pay vendors to establish new utility accounts for payment processing.
- Confirm mailing, email, and contact information required for invoice receipt.
- Validate account setup status and manage authorization documentation with utility providers.
- Coordinate account closures and ensure final invoices are received and paid.
- Manage utility type changes and meter updates to maintain accurate account records.

Risk Management & Reporting

- Monitor daily status reports for disconnection notices and escalate issues immediately.
- Review and resolve billing exceptions and determine appropriate payment actions.
- Review weekly payment workflows to ensure invoices are approved and funded on time.
- Track payment status reports, including past-due balances and potential late-fee or disconnection risks.
- Review monthly late-fee reports and incorporate findings into cost management reporting.
- Track budget balances monthly and support quarterly reforecasting efforts.
- Process refund checks and returned deposits from utility vendors and ensure proper documentation.

Data Management & Forecasting

- Maintain comprehensive utility account databases, including account numbers, costs, and consumption data with at least 12 months of historical records.
- Incorporate new and closed accounts into utility budgets and forecasts.
- Generate reports on utility costs, consumption trends, and savings opportunities.
- Provide stakeholders with transparent utility performance reporting.
- Analyze utility bills to identify consumption anomalies, cost irregularities, and benchmarking opportunities across properties.

Collaboration & Stakeholder Management

- Partner with sustainability, facilities, and finance teams to address utility-related inquiries.
- Support facility management teams with site and account setup requests.
- Identify opportunities for cost reduction and operational efficiencies.
- Support sustainability and energy conservation initiatives.
- Coordinate with utility vendors to resolve issues and support audits and regulatory compliance activities.

Qualifications

- Bachelor's degree in Finance, Business Administration, Energy Management, Sustainability, Engineering, or a related field.
- 5+ years of Utility Bill Data Management experience within large operations.
- Experience coordinating with third-party bill pay vendors and vendor management platforms preferred.
- Experience managing or overseeing small teams.
- Strong communication, presentation, project management, and problem-solving skills.
- Experience working with multinational clients and diverse teams.
- Operates with urgency and takes a proactive, self-directed approach.
- Ability to work independently while managing multiple projects simultaneously.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

76,100.00 – 128,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Austin, TX, Chicago, IL, New York, NY, Orlando, FL, Richmond, VA

Job Tags:

Accountability, Building Automation Systems, Energy Efficiency, Energy Efficiency Projects, Energy Facility Real Estate Management, Environmental Sustainability, Facility Management, Greenhouse Gas Accounting, Office Management, Problem Solving, Sustainable Development, Technical Reporting

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.