About this role
XL Systems, NOV supplies the onshore and offshore oil and gas drilling industry with connector products for
conductor and surface casing strings. The Inside Sales Representative supports customers and the sales team
by coordinating customer inquiries, quotations, order processing, and communication with internal
departments. The role completes a range of mainly straightforward assignments using established procedures
and guidelines, while building knowledge of the company’s products, processes, and customers. The
representative receives a moderate level of guidance, resolves routine issues within established guidelines, and
escalates exceptions or matters outside their authority.
Skills and capabilities
Strong organization, prioritization, follow-through, attention to detail, and numerical and analytical skills.
Clear written and verbal communication; able to build constructive relationships with customers,
suppliers, account teams, and internal functions.
Customer service and problem-solving skills; sound judgment to recognize when a question, risk, or
requested exception requires escalation.
Working knowledge of quote-to-order processes, customer service, contract requirements, or related
sales support activities.
Ability to learn company products, systems, and procedures and apply established guidelines to routine
assignments.
Computer literacy, including Microsoft Excel, Word, and Outlook; working knowledge of CRM and ERP
systems. Knowledge of Syteline or integrated business systems is an advantage.
Qualifications and experience
Relevant experience in inside sales, customer service, sales support, quoting, order management, or a
related commercial role.
Relevant degree or equivalent practical experience; working knowledge of contract management or
commercial operations is desirable.
Ability to develop knowledge of the global oil and gas market, company products and services, and
relevant competitors.
Experience with large OD conductor/casing or OCTG is preferred; Line Pipe Connection Systems or Oil
Country Tubular experience is desirable.
Flexibility to support work outside standard office hours when customer or operational needs require it.