Home Delivery Specialist

The Purple story
At Purple, we believe a better life is achievable — and it starts with investing in yourself. As the masterminds of modern rest and recovery, we believe a good night's sleep is the first step toward powering human potential. It fuels happiness, enhances personal growth, and builds a more connected world. That's why our mission is to deliver the most restorative, most supportive, most downright life-changing comfort on the planet. From our groundbreaking GelFlex® Grid technology to our work in the community, we never stop pushing boundaries. We're bold, curious, and uncompromising in our pursuit of better — for our customers, for our people, and for the world. Because when you invest in better, everything else follows.

Compensation
The compensation target for this role is: $18.50 - $22.00

Why this role matters
The Delivery Specialist is directly responsible for exemplifying the Purple brand while completing in-home deliveries and set-ups of our sleep products. Working as part of a two or three-person delivery team, the Delivery Specialist interfaces with customers in a professional, courteous manner, keeps to a strict delivery schedule and route, and helps customers discover additional Purple products that fit their needs.

How you’ll shape the future of comfort:

- Perform in-home deliveries and set-ups of Purple beds and bases (powered and non-powered) based on SOP

- Load, secure, and unload product to prevent damage during transit and delivery

- Verify order accuracy before departure and at delivery; report damages, shortages, or discrepancies to management

- Keep to the assigned delivery schedule and route, and communicate delays to the customer and management

- Be the expert in Purple products to field customer questions and concerns

- Hold up-selling and cross-selling conversations with customers

- Be a brand ambassador by delivering a high level of service in every home

- Work safely and efficiently as part of a two or three-person delivery team

- Complete pre- and post-trip vehicle inspections and keep the delivery vehicle clean and organized

- Follow delivery work instructions and participate in safety, quality, and productivity audits

What we’re looking for:

- High school diploma or equivalent

- Valid driver’s license

- Able to lift 50-100 lbs on own, and up to 400 lbs as part of a multi-person team

- Sales or customer service experience

- Clear and courteous verbal communication

- Able to keep strict standards for delivery execution

- Customer focused

- Strong attention to detail and accuracy

Even Better if...

- Previous delivery, logistics or warehouse experience is a plus.

Physical Requirements:

Physical activities may occasionally include:

- Ascending or descending stairs, ramps, and loading docks;

- Moving self in different positions to accomplish tasks in various environments, including customer homes;

Physical activities may constantly include:

- operating a delivery vehicle for extended periods;

- moving about to accomplish tasks or moving from one delivery site to another;

- lifting, carrying, and moving objects up to 50-100 pounds individually, and up to 400 pounds with a partner(s);

- repeating motions that may include the wrists, hands and/or fingers;

- assembling and setting up beds and bases using hand and/or power tools;

- assessing the accuracy, neatness and thoroughness of the work assigned.

Environmental Conditions may occasionally include:

- low or high temperatures; or outdoor elements such as precipitation and wind.

Work Hours (Good Faith Estimate):

This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.

How Purple brings you comfort

- Comprehensive Health & Wellness Benefits

- 401(k) Match

- Paid Time Off

- Childbirth & Parental Leave

- Sick & Wellness Time

- Holiday Pay

- Sabbatical

- Employee Discount

- Give Back Day

- Complimentary Mattress

WHY JOIN PURPLE?

At Purple, you’ll join a team that truly invests in you, not just as an employee, but as a person. Here, you’ll grow in an environment that values curiosity, collaboration, and courage. We believe in open communication, where your ideas are heard, your voice matters, and feedback helps everyone get better. We prioritize building long-term careers and helping you stretch your skills to reach new goals. You’ll be part of a team that owns its work, celebrates integrity, and takes bold risks to innovate. And most importantly, you’ll belong to a community that values people first, where we lift each other up, celebrate what makes us different, and work together to create something extraordinary.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.