Assistant Showroom Manager - Collection at UTC

The Purple story
At Purple, we believe a better life is achievable — and it starts with investing in yourself. As the masterminds of modern rest and recovery, we believe a good night's sleep is the first step toward powering human potential. It fuels happiness, enhances personal growth, and builds a more connected world. That's why our mission is to deliver the most restorative, most supportive, most downright life-changing comfort on the planet. From our groundbreaking GelFlex® Grid technology to our work in the community, we never stop pushing boundaries. We're bold, curious, and uncompromising in our pursuit of better — for our customers, for our people, and for the world. Because when you invest in better, everything else follows.

Compensation
The compensation for this role is $28.00 hourly. In addition, this role is eligible for monthly commissions on qualifying mattress sales, per the commission agreement terms and conditions.

Why this role matters
We’re looking for a friendly, communicative, and customer service-oriented Assistant Manager to help oversee daily operations at our store location. In this position, you will play a pivotal role in managing our team of retail associates, interfacing with our customers, and contributing to the overall success and profitability of the store.

ESSENTIAL DUTIES AND RESPONSIBILITIES

- Assist in overseeing day-to-day retail operations and staff
- Help Store Manager recruit, train, and supervise retail staff (sales and operations)
- Motivate staff to meet sales targets and maintain excellent personal sales
- Oversee stock levels
- Address customer complaints and issues in a professional manner
- Handle staff conflicts, complaints, and problems
- Prepare various promotional materials and in-store displays
- Ensure compliance with various health and safety regulations
- Greet customers upon entrance
- Check on purchase orders for customers
- Assess customer needs and wants; answer customer questions and concerns
- Provide appropriate product recommendations by understanding the Purple products and history
- Ensure merchandise is in-stock and displayed on shelves in a presentable manner
- Use point of sale (POS) system to conduct purchase transactions
- Process merchandise returns
- Assist in product inventory procedures
- Cross-sell and upsell products
- Memorize in-store promotions and special offers in order to communicate to customers
- Build lasting relationships with customers
- Team up with co-workers to ensure customer satisfaction
- Follow opening and closing procedures
- Find innovative ways to improve sales and boost revenue

REQUIRED SKILLS, EDUCATION AND EXPERIENCE

- Excellent interpersonal communication capabilities
- Customer service-oriented attitude
- Ability to stay organized and manage time effectively
- Strengths in leadership, management, team building, and problem solving
- Capability to thrive in a fast-paced and oftentimes high-pressure environment
- Understanding of basic business management functions
- Enthusiasm and a positive attitude
- Minimum of high school diploma. Bachelor’s preferred
- 3+ years of experience working in a retail environment, ideally in a supervisory role
- Proven competencies in effective communication and management
- Willingness to learn and tackle new challenges

PREFERRED SKILLS, EDUCATION AND EXPERIENCE

- Expert knowledge of Purple’s 5 Steps
- Exceptional communication and interpersonal abilities
- Excellent problem-solving abilities

PHYSICAL REQUIREMENTS

Physical Activities may occasionally include:

- Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like
- Moving self in different positions to accomplish tasks in various environments
- Communicating with others to exchange information

Physical Activities may constantly include:

- Remaining in a stationary position, often standing for prolonged periods
- Moving about to accomplish tasks or moving from one worksite to another
- Adjusting or moving objects up to 50 pounds in all directions; In outlet or Hub locations the requirement is 80+ pounds
- Repeating motions that may include the wrists, hands and/or fingers
- Operating machinery and/or power tools, depending on position
- Depending on position may include operating motor vehicles or heavy equipment
- Assessing the accuracy, neatness and thoroughness of the work assigned

Environmental Conditions may occasionally include:

- Low or high temperatures; or outdoor elements such as precipitation and wind

Environmental Conditions may constantly include:

- Noisy environments
- Or hazardous conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with a disability to perform the essential function.

Work Hours (Good Faith Estimate):

This full-time position is expected to work approximately 30-40 hours per week. This is a good faith estimate, and actual hours may vary based on business needs.

How Purple brings you comfort

- Comprehensive Health & Wellness Benefits

- 401(k) Match

- Paid Time Off

- Childbirth & Parental Leave

- Sick & Wellness Time

- Holiday Pay

- Sabbatical

- Employee Discount

- Give Back Day

- Complimentary Mattress

WHY JOIN PURPLE?

At Purple, you’ll join a team that truly invests in you, not just as an employee, but as a person. Here, you’ll grow in an environment that values curiosity, collaboration, and courage. We believe in open communication, where your ideas are heard, your voice matters, and feedback helps everyone get better. We prioritize building long-term careers and helping you stretch your skills to reach new goals. You’ll be part of a team that owns its work, celebrates integrity, and takes bold risks to innovate. And most importantly, you’ll belong to a community that values people first, where we lift each other up, celebrate what makes us different, and work together to create something extraordinary.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.