Manager, Business Operations & Strategic Initiatives

Job Title & Specialty Area:   Manager, Business Operations & Strategic Initiatives

Department : Foundation

Location : Dallas, TX

Shift : Mon-Fri

Job Type:  On-site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary :
As the leader of the Operations Team, this onsite role is responsible for overseeing the day-to-day operations of the Foundation, including staff leadership and development, vendor and contract management, equipment oversight, budget reconciliation, timekeeping verification, special projects and all financial transactions for the Foundation. This position requires a strategic, self-motivated leader who can make sound operational decisions, drive organizational effectiveness, and manage multiple priorities. The role also serves as a resource to the Foundation Operations Director, Vice President and Senior Leadership team on financial activities and reporting. Strong project management experience is required, and experience with fiscal management, budgeting, and financial oversight is required.

Responsibilities :

Foundation Operations Leadership

- Manage the daily operations of the Foundation, ensuring efficient workflows, high-quality service, and alignment with departmental and organizational objectives.
- Supervise and develop the Business Operations team through coaching, performance management, employee development, and ongoing support.
- Build and maintain strong working relationships with Foundation leadership, staff, internal stakeholders, external partners, and vendors.

Operations Administration and Process Improvement

- Oversee office operations, equipment procurement, inventory management, vendor services, and facility-related needs to ensure operational readiness.
- Develop, implement, and maintain operational processes, procedures, and workflows that support efficient and effective service delivery.
- Lead process improvement initiatives that enhance operational efficiency, streamline workflows, eliminate redundancies, and improve customer service.
- Maintain oversight of the Foundation’s offsite and onsite storage locations, coordinating storage allocation and organizational efforts, and partnering with the Planning, Design & Construction department to manage changes in storage access, utilization, and location assignments.
- Manage vendor relationships, contracts, service agreements, and procurement activities in accordance with organizational standards and budget expectations.

Strategic Leadership, Accountability, and Financial Stewardship

- Identify and implement cost-saving opportunities while maintaining operational effectiveness, service quality, and stakeholder satisfaction.
- Balance immediate operational needs with long-term organizational objectives by applying strategic and critical thinking to business decisions.
- Monitor operational and financial performance metrics to support informed decision-making, accountability, and continuous improvement efforts.

Financial Management and Budget Support

- Partner with Finance and Foundation leadership to support budget development, forecasting, monitoring, and reporting activities.
- Reconcile budgets to invoices, requisitions, check requests, journal entries, and other financial transactions to ensure accurate financial tracking.
- Monitor departmental expenditures and identify opportunities to improve resource utilization and operational efficiency.
- Ensure the accuracy and integrity of budget coding, expense allocations, and financial transactions.
- Submit and coordinate invoices, check requests, reclassification requests, and other financial documentation with appropriate Finance personnel.

Project Management Support

- Coordinate and manage operational, administrative, and strategic projects assigned by Foundation leadership.
- Develop project plans, timelines, resource requirements, and communication strategies to ensure successful project completion.
- Monitor project progress, address barriers, and provide regular status updates to stakeholders and leadership.
- Manage and execute special projects involving personnel matters, presentations, proposals, donor interactions, institutional initiatives, and other Foundation priorities.

Collateral Materials and Vendor Coordination

- Register all new vendors in vendor management system (Green Security) and collaborate with Vendor Master and Supply Chain to ensure vendor is activated in Infor.
- Support the production and distribution of Foundation collateral materials with our printing vendors.
- Collaborate with vendors and internal stakeholders to ensure quality outcomes and timely delivery of collateral.
- Manage project schedules, production timelines, bid processes, and vendor performance.
- Ensure projects align with organizational budget expectations, and operational objectives.

Additional Responsibilities

- Perform other duties and special projects as assigned, including interfacing with A/V and IT Teams, expense tracking, support for system implementations, regulatory initiatives, operational improvements, cost-containment efforts, committee participation and organizational priorities.

How You’ll Be Successful:

WORK EXPERIENCE

- At least 5 years related experience specific to the assigned department/division, which may include healthcare finance and/or revenue cycle, among others required
- At least 3 years healthcare management experience (operations) required

EDUCATION

- Bachelors Degree required
- Masters Degree preferred

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care for You:

· Employee portion of medical plan premiums are covered after 3 years.

· 4%-10% employee savings plan match based on tenure

· Paid Parental Leave (up to 12 weeks)

· Caregiver Leave

· Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.