Clinic Manager

The Clinic Manager runs NOELA's day-to-day clinic operations and builds the systems the health center needs to grow. This person keeps patient flow moving, supervises clinic staff, ensures the clinic is operational, and leads compliance and clinical policy work in partnership with quality and care coordination leadership, in line with FQHC standards requirements. The Clinic Manager strengthens daily operations, puts written policies and workflows in place, and builds a team and systems that support NOELA's growth.

The Clinic Manager is calm under pressure and comfortable making decisions in a busy clinic. The person builds trust with staff, hold people accountable with respect, and communicates effectively with patients, providers, and leadership. They move with urgency, organize well, and document what they build so systems hold up as the clinic grows.

Responsibilities

Daily clinic operations

- Oversee patient flow from scheduling and check-in through visit close-out, resolving bottlenecks as they happen.

- Manage provider and staff schedules to meet productivity expectations and keep templates full.

- Monitor no-shows, cycle times, and same-day access, and adjust workflows to improve them.

- Ensure exam rooms, supplies, and equipment are stocked, maintained, and ready each day.

- Serve as the on-site escalation point for patient concerns, staffing gaps, and operational issues.

Staff supervision

- Supervise clinic staff including daily assignments, coaching, and performance feedback.

- Coordinate onboarding and orientation for new clinical support staff.

- Hold regular huddles and team meetings so staff know priorities and changes.

- Partner with leadership on hiring, scheduling, and corrective action when needed.

Quality and care coordination partnership

- Partner with the quality lead on UDS clinical measures, PCMH standards, and QI projects, making sure daily clinic workflows support them.

- Work with the Care Coordination Manager to close care gaps, support patient outreach, and keep handoffs smooth between care coordination, nursing, and the front desk.

- Share clinic operations data and staff feedback that inform quality priorities.

- Report clinic performance to the CEO and the Quality Committee as requested.

Compliance and policy

- Write, update, and maintain clinical and operational policies and procedures.

- Keep the clinic ready for HRSA operational site visits, payer audits, and licensing reviews.

- Monitor compliance with OSHA, CLIA, HIPAA, infection control, and emergency preparedness requirements.

- Support credentialing and privileging by tracking staff licenses, certifications, and required trainings.

- Maintain incident reporting and risk management processes and follow up on findings.

Collaboration

- Work closely with the leadership team on operations, budget, and staffing decisions.

- Coordinate with billing to support clean documentation, charge capture, and front-desk accuracy.

- Represent the clinic with community partners and funders as needed.

Other duties as assigned.

Oualifications

- Medical Assistants and Nurses are encouraged to apply

- At least three years of experience in a clinic or practice setting, with demonstrated leadership of staff or operations.

- Experience working in a Federally Qualified Health Center or community health center.

- Working knowledge of HRSA Health Center Program requirements, UDS reporting, and PCMH, a plus

- Experience preparing for HRSA operational site visits or leading PCMH recognition.

- Quality improvement training or certification.

- Commitment to serving underserved communities;

- Proficiency in Vietnamese or Spanish, a plus.