About this role
Career Land Center is hiring an experienced Hotel Receptionist for a prestigious 5-star hotel. The hotel offers a high standard of luxury hospitality and exceptional guest service, and theyre looking for a professional, welcoming, and service-oriented individual who can create a positive first impression and ensure guests enjoy a smooth and memorable stay.
What youll be doing
- Welcoming guests and visitors in a warm, professional, and friendly manner
- Managing guest check-ins and check-outs efficiently
- Handling room reservations, cancellations, and booking inquiries
- Providing information about hotel facilities, services, operating hours, and local attractions
- Answering phone calls, emails, and guest inquiries promptly
- Handling guest requests, complaints, and concerns professionally and ensuring timely resolution
- Coordinating with housekeeping, concierge, and other hotel departments to meet guest needs
- Processing payments, preparing invoices, and handling cash and card transactions accurately
- Maintaining accurate guest records and updating information in the hotel management system
- Following hotel procedures, service standards, and guest confidentiality policies
- Assisting VIP guests and providing personalized service when required
What were looking for
- At least 2 years of experience as a Hotel Receptionist or Front Desk Agent in a 4- or 5-star hotel
- Previous experience in luxury hospitality is highly preferred
- Excellent English communication skills (additional languages are a strong advantage)
- Professional appearance, excellent grooming, and a positive attitude
- Strong customer service and interpersonal skills
- Good problem-solving abilities and the ability to handle guest complaints diplomatically
- Familiarity with hotel property management systems (PMS)
- Good computer skills and attention to detail
- Ability to work under pressure in a fast-paced hotel environment
- Flexible to work shifts, weekends, and public holidays
- Willing to relocate to the location of the hotel
Benefits
- Competitive monthly salary
- Free accommodation provided
- Free transportation to and from work
- Paid annual leave
- Paid public holidays
- Annual return air ticket to your home country
- Work visa and residence permit fully covered by the employer
- Medical insurance
- End-of-service gratuity as per applicable labour law
- Overtime paid according to applicable labour law
- Opportunity to work in a prestigious 5-star hospitality environment
- Long-term, stable employment with opportunities for career development
Schedule
- Full-time, 6 days a week with 1 day off
- Shift-based schedule, including morning, evening, night, weekend, and public holiday shifts